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Colleen O'Brien

Colleen O'Brien Customer Service Operations Lead

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Name: Colleen O'Brien
Title: Customer Service Operations Lead
Company: Dealer.com
Phone: Private
Location: Private , Private
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Blog Posts

Recession Proofing Your Dealership

by Paul J Daly 17 hours ago

Recession Proofing Your Dealership

by Paul J Daly 17 hours ago
Right now, there’s all sorts of talk and murmurings about a coming recession. If you weren’t in business ten years ago, then you might not real…
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Who Need Sales Training? Bah Humbug.

by Andy Church 20 hours ago

Who Need Sales Training? Bah Humbug.

by Andy Church 20 hours ago
Dealers are constantly inundated by trainers vying for their business. These trainers promise exponential success in sales and profits when they do. Many, …
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What's the Deal With Split Deals?

by Derrick Woolfson Yesterday

What's the Deal With Split Deals?

by Derrick Woolfson Yesterday
We have all had one time or another where we had to split a deal. Splitting that deal, however, was often easier said than done. Once we had an agreem…
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Top Reasons to Avoid the Island Mentality When it Comes to Meetings

by Derrick Woolfson Yesterday

Top Reasons to Avoid the Island Mentality When it Comes to Meetings

by Derrick Woolfson Yesterday
Week after week we have the same meeting at the dealership. That is the GM sitting down with each department manager to review where they are at, projectio…
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Customer Experience Upgrades in 3 Simple Steps

by Chris Miller Yesterday

Customer Experience Upgrades in 3 Simple Steps

by Chris Miller Yesterday
Customers don’t necessarily arrive at your dealership expecting a great experience. When it comes to service, many dread a higher-than-normal repair …
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