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Connie Shedron

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Name: Connie Shedron
Title: editor
Company: AIN
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Blog Posts

Three Tips in Three Seconds: Speed Matters

Three Tips in Three Seconds: Speed Matters

The biggest driver of customer satisfaction today is speed. As many have heard by now, the attention span of goldfish is 9 seconds. Human beings are dow…

What a Structured Reconditioning Process Means for your Dealership

What a Structured Reconditioning Process Means for your Dealership

A high-performing used car department relies on efficiency.  How much of an impact can an efficient operation yield? Consider Southwest. Southw…

Microsoft Certification vs. Cisco Certification

Microsoft Certification vs. Cisco Certification

Cisco and Microsoft provide top of the line range of products and services for enterprises of varying sizes, ranging from SMEs to large corporations. Cisco…

Are You Overlooking Parts & Service [VIDEO]

Are You Overlooking Parts & Service [VIDEO]

It’s Official: Texting Boosts Service Satisfaction Scores!

It’s Official: Texting Boosts Service Satisfaction Scores!

The 2019 U.S. Customer Service Index Study results by J.D. Power have been published. You’ve seen the report before, but it should be more than just …

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