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Contact At Once!

Contact At Once!

Contact At Once! Blog Posts

It’s Good for You: Why It’s Time to Stop Avoiding Digital Messaging

It’s Good for You: Why It’s Time to Stop Avoiding Digital Messaging

In a perfect world, I could pop a pill and instantly have six-pack abs and a 32 waist. There’s also no need to market to or communicate with consumers be…

Dealers’ Top 10 Tips For Using Chat to Set Sales Appointments

Dealers’ Top 10 Tips For Using Chat to Set Sales Appointments

If your dealership has added live chat capabilities to your websites, social media, ad listings, etc., what happens next? What are your goals when a cus…

4 Reasons Dealerships Cannot Ignore Texting

4 Reasons Dealerships Cannot Ignore Texting

How Dealerships Survive in 2015

How Dealerships Survive in 2015

How many of you grew up watching Star Trek™?  Just about every episode involved the use of “sophisticated” technology, from communicators to univ…

Mobile Click-to-Call vs. Tap-to-Text: Controversial or Complementary?

Mobile Click-to-Call vs. Tap-to-Text: Controversial or Complementary?

​A July 2014 Automotive News article sang the praises of phone calls over email and form leads, citing faster responses and ease of use via mobile. What …

2014 Dealer Survey - 1,600 Dealers Reveal What's Working

2014 Dealer Survey - 1,600 Dealers Reveal What's Working

Every day, more millennials edge into the car-buying market. Every day, the use of mobile technology in every generation grows. But just how prepared are y…

A BDC Manager's Tips for Generating More Sales & Service Opportunities

A BDC Manager's Tips for Generating More Sales & Service Opportunities

Inventory, price and location aren’t your only deal winners. When it comes to differentiating your dealership in sales or service, don’t discount the p…

Time Kills (Millennial) Deals – Respond Quicker than the Competition

Time Kills (Millennial) Deals – Respond Quicker than the Competition

Got an inquiry from a millennial shopper? Well, you’re probably not the only one they’re reaching out to (Deloitte says their 10+ hours of research spa…

Patch the Holes in Your Digital Presence to Increase Sales Opportunities

Patch the Holes in Your Digital Presence to Increase Sales Opportunities

It’s almost overwhelming how many ways people can research future auto purchases. Even more overwhelming? Connecting with those shoppers and turning th…

Harness the Power of Texting for Your Dealership in 1-2-3

Harness the Power of Texting for Your Dealership in 1-2-3

Is it time for an official texting strategy at your dealership? Considering that 81% of car shoppers use smartphones at some point in their research—and…

5 Tips for Connecting With Car Shoppers Across All Their Devices

5 Tips for Connecting With Car Shoppers Across All Their Devices

Responsive website design is all the rage, and for good reason. With over a third of online car shoppers researching on multiple devices, we need sites tha…

[New Study] Google Says Your Car Shoppers Are Online Shoppers

[New Study] Google Says Your Car Shoppers Are Online Shoppers

I’ll say it again: All (or almost all) of your car shoppers are online shoppers. Don’t believe me? While people often come in to see the mode…

Warning: New Texting Regulations Now Affecting Your Dealership

Warning: New Texting Regulations Now Affecting Your Dealership

SMS text messages are fabulous for communication—97% of them are opened and read within 3 minutes vs. 22% of emails! But the recent changes to the Te…

Create a Lean, Versatile Sales Team

Create a Lean, Versatile Sales Team

With all the talk about the changing demands of car shoppers, let’s not forget about the individuals who sell to those shoppers. It’s time to…

Appeal To Mobile Shoppers In Service And Parts, Not Just Sales

Appeal To Mobile Shoppers In Service And Parts, Not Just Sales

As what Forrester terms the “mobile mind shift” grows more mainstream, dealers are adapting. Over 30% now offer live dealership chat, and texti…

Use Text Messaging For More Effective Follow-Ups

Use Text Messaging For More Effective Follow-Ups

We all know dealerships can’t thrive on leads alone. Leads plus smart follow-up are the one-two punch needed for strong sales. But follow-up can be…

Is Your Dealership Prepared to Adopt a Mobile Mindset?

Is Your Dealership Prepared to Adopt a Mobile Mindset?

Emails, voicemails, even leads don’t sell cars. Conversations do. And in this mobile first world, it’s smart to pay close attention to how yo…

Meeting the Needs of 'Right Here, Right Now' Shoppers

Meeting the Needs of 'Right Here, Right Now' Shoppers

We live in the age of instant gratification. (Admit it...you’re irritated when a Web page takes longer than two seconds to load.) Sixty-nine percen…

How to Use Dealer Text and Reach More of Today’s Customers

How to Use Dealer Text and Reach More of Today’s Customers

Every automobile sale includes a conversation of some kind between the buyer and the seller—no matter how technology changes, that fact won’t.&…

How to Use Showrooming to Your Advantage

How to Use Showrooming to Your Advantage

The fast growth of mobile technology is usually a grand thing; until you come face to face with challenges like Showrooming. Made even easier with better a…

Chat Leads Versus Chat Ups

Chat Leads Versus Chat Ups

First, Some Definition If you asked any professional dealership salesperson they could quickly and clearly explain to you the difference between a lead …

New Polk Data: Do Online Shoppers Who Chat Buy Cars?

New Polk Data: Do Online Shoppers Who Chat Buy Cars?

In an announcement published today, R.L. Polk confirmed that 1 in 3 car shoppers who initiated live chats with dealerships, in fact, purchased a vehic…

Answers to 5 Important Questions Car Dealers Ask About Chat

Answers to 5 Important Questions Car Dealers Ask About Chat

#1: What's the difference between one live chat service and another? #2: How difficult will it be to learn and implement chat at my dealership? …

Top 5 Automotive Live Chat Software Options

Top 5 Automotive Live Chat Software Options

90% of today's car shoppers research online prior to walking into the dealership. This fact has caused smart dealerships to focus on investing in onl…

Managed Chat CAUSES Missed Chats!?

Managed Chat CAUSES Missed Chats!?

Managed chat is an answering option where dealers send incoming chat conversations to a chat answering service and receive lead information back via t…

The Remarketing Effect of Live Chat

The Remarketing Effect of Live Chat

The benefits of remarketing (or retargeting) for dealers cannot be overstated. Remarketing is the technique of having your dealership's ads displa…

Top 10 Most Chatted About New Vehicles of 2012

Top 10 Most Chatted About New Vehicles of 2012

Based upon more than 2,000,000 chat conversations conducted between consumers and dealers during the first half of 2012, Contact At Once! - the leadin…

Chat Answering: Which Option is Right for Your Dealership?

Chat Answering: Which Option is Right for Your Dealership?

Maybe you’ve heard the buzz about car dealer chat and are ready to try it, but still aren’t sure how it would actually work in your own de…

The Evolution of Communication – What’s Next for Dealers?

The Evolution of Communication – What’s Next for Dealers?

1983 Motorola introduced the first commercially available cell phone in 1983. The next year there were 12,000 cell phone subscribers. Today, 5.1 bill…

Free Dealer Chat Software - What You Need To Know.

Free Dealer Chat Software - What You Need To Know.

Beware of offers of 'Free' or 'Always Free' dealer chat software. They are just lead generation techniques utilized by companies whose …

Applying Google’s ZMOT To Your Dealership At Every Moment of Truth

Applying Google’s ZMOT To Your Dealership At Every Moment of Truth

As many observant dealerships know by now, there has been a lot of industry buzz about ZMOT. ZMOT, or the Zero Moment of Truth had its genesis at Proctor…

Being Present at the Zero Moment of Truth

Being Present at the Zero Moment of Truth

Google's Jim Lecinski recently published an important internet manifesto entitled, "Winning the Zero Moment of Truth". If you're not fa…

Can Your Dealership Increase Saturday Sales? Yes. Here's How.

Can Your Dealership Increase Saturday Sales? Yes. Here's How.

More than 12% of all weekly consumer chat requests to auto dealers occur on Saturday. This is new data released by the leading dealer chat provider,…

How Available Is Your Dealership To Online Consumers?

How Available Is Your Dealership To Online Consumers?

Data shows that dealerships with higher online percentages generate more chat leads and see better results. Question: What would happen to your dea…

Google+, Facebook & Chat

Google+, Facebook & Chat

The Numbers Have you noticed that people these days are more social than ever? The use of online social networks is exploding, as evidenced by the re…

Essential Dealer Live Chat DOs and DON’Ts

Essential Dealer Live Chat DOs and DON’Ts

Engaging online prospects in a way that builds rapport and drives them into the dealership is the central goal of any sales-related live chat conversat…

Top 3 Concerns About Dealer Chat Addressed

Top 3 Concerns About Dealer Chat Addressed

Its no coincidence that so many of the top eCommerce departments in the nation allow customers to communicate with them using dealer chat. Jim Ellis Auto…

Auto Dealer Chat - 7 Must Have Features That Impact The Bottom Line

Auto Dealer Chat - 7 Must Have Features That Impact The Bottom Line

Car dealerships adding auto dealer chat to their websites will find a number of companies promising results and offering a variety of enticing features. …

Top 10 Most Talked About Vehicles of 2011

Top 10 Most Talked About Vehicles of 2011

The Top 10 list is in...Which vehicles are online shoppers chatting about most? Based upon more than 520,000 chat conversations conducted between consume…

The New iPhone App That Can Make You Money.

The New iPhone App That Can Make You Money.

Car buyers shopping online for a vehicle request to chat with dealers when it's convenient for them. Never miss another chat lead with the latest Mob…

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