Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Contact At Once!

Contact At Once!

Exclusive Blog Posts

Most Valuable Insight WINNER - Ian Curickshank

Most Valuable Insight WINNER - Ian Curickshank

How well does dealership VDP engagement correlate to car sales? What do you measure your online marketing on? I'm sure lead form submissions are…

New Vehicle Retail Demand Slumping, Edmunds Forecasts

New Vehicle Retail Demand Slumping, Edmunds Forecasts

SANTA MONICA, Calif. — April 26, 2017 — Edmunds, the leading car shopping and information platform, forecasts that 1,431,695 new cars and trucks …

Bimmer-Con To Feature Daryl Dixon Motorcycle Giveaway In Benefit Of Female Veterans Unite, Inc.

Bimmer-Con To Feature Daryl Dixon Motorcycle Giveaway In Benefit Of Female Veterans Unite, Inc.

BMW of Sarasota will host its first ever BimmerCon on Saturday, April 29th from 6:00 p.m. to 9:00 p.m. at its dealership located at 5151 Clark Road, Sa…

Audi Clearwater Among Top 86 U.S. Audi Dealers, Earns Coveted Magna Society Status

Audi Clearwater Among Top 86 U.S. Audi Dealers, Earns Coveted Magna Society Status

The Crown Automotive Group dealer was 1 of only 86 U.S. Audi dealers to qualify for the prestigious 2016 Magna Society Award. Audi Clearwater was evaluated…

How to Draw in Traffic With Video Marketing

How to Draw in Traffic With Video Marketing

After quickly rising to the top of the charts, YouTube has become one of the the most popular of any website online. It makes sense for any marketer to use…

Google+, Facebook & Chat

The Numbers
Have you noticed that people these days are more social than ever? The use of online social networks is exploding, as evidenced by the recent launch of Google+, Google's answer to Facebook. In just the first 30 days, Google+ garnered 25 million users, the fastest growth of any social networking site in history. So, what is it about communicating online with real people, represented by imperfect photos, that has so much of the public attracted to Facebook and now, Google+?

Today more than ever customers are looking to interact online. Mashable, one of the internet's most respected social media monitoring sites reports that "9 out of 10 Americans are now online" and of those, "the purchasing decisions of nearly 38 million 13 to 80-year-olds in the U.S. are being directly influenced by social media."

The Takeaway
So, how does this apply to dealerships? First, what it means is that dealers are wise to reach out to consumers via social networking sites. Second, the numbers indicate that online consumers are beginning to expect similar online access and social interaction with people at the dealership.

If you've spend any time at all looking for products online these days, you'll notice live chat icons appearing on major consumer websites like Dell, Bank of America and many others. Instant chat offers a convenient way for shoppers to connect with retailers, ask questions and receive instant answers.

This year alone more than 9000+ auto dealers will conduct approximately 3 million live chat conversations with consumers using the Contact At Once! dealer chat network. Car buyers looking for vehicles online are greeted by the actual photo and name of a person at the dealership who is, at that precise moment, prepared to engage in a conversation. Let's keep in mind that these conversations aren't about deciding what to eat for lunch. No, consumers are requesting information about inventory and building rapport with the salesperson in the process. Consider a recent quote from Contact At Once! user Mitchell Brenner of Precision Acura of Princeton: "Signing up with Contact At Once! was the single best move we've made to generate quality leads from people ready to buy." Mitchell's dealership sold 10 more cars because of dealership chat the month that statement was made.

Conclusion
The promise of the social networking experience is that individuals can reach out and interact in real-time with real people, whose names they know and faces they can identify. Dealership websites are more socially accessible when they offer online chat as a way to interact with consumers. Providing an option to chat live from the dealership's website results in more consumer engagement (at least 25% more sales conversations) and a modern online experience which transitions seamlessly into showroom rapport the moment a consumer arrives on the lot and recognizes the person they've been speaking with all along.

Connect With Us
Dealers, we want to connect with you! Visit our Facebook Page and become a fan. Haven't tried Google+ yet? Click here for a personal invitation (limited to the first 150 people).

 Unlock all of the community & features  Join Now