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Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
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Contact At Once!

Contact At Once!

Exclusive Blog Posts

2017 Presidents Club Insights - Patrick McMullen

2017 Presidents Club Insights - Patrick McMullen

Listen to what Patrick McMullen from MAXDigital has to say about the future of automotive, what dealers can do today to prepare, and how DrivingSales Presi…

Five Tips for Selling Used or Certified Pre-Owned Vehicles

Five Tips for Selling Used or Certified Pre-Owned Vehicles

Selling used or certified pre-owned vehicles can be daunting task. With prices, laws, and competition varying across the country selling a pre-owned car fo…

What Motivates Your Employees to Perform?

What Motivates Your Employees to Perform?

Sorting through resumes, you find applicants who show potential. There are some with experience to walk on the job and set your service department abla…

How to Recruit the Best Talent for Your Dealership

How to Recruit the Best Talent for Your Dealership

Employee turnover can cost a dealership approximately $400,000 per year through lost sales, service offerings, new hire search, and training expenses even …

2017 Presidents Club Insights - Mark Brown

2017 Presidents Club Insights - Mark Brown

Hear from Mark Brown, sales director at Grappone Auto, about what he thinks is coming for the auto industry, how dealers can prepare, and how the DrivingSa…

Managed Chat CAUSES Missed Chats!?

Managed chat is an answering option where dealers send incoming chat conversations to a chat answering service and receive lead information back via their CRM. The promise from some vendors is that a professionally staffed chat center can do a better job answering incoming chats than dealership personnel, whereby causing the dealership to miss fewer chats. Unbeknownst to many, most managed chat services actually CAUSE dealerships to miss out on chats. That is because most managed chat vendors' software does not work with powerhouse chat-producing automotive websites like Edmunds.com, Autotrader.com, Cars.com, OEM websites, etc. So, while chat leads coming from the dealership website get answered (sometimes only up until 9PM), incoming chats from other locations are summarily dropped…For many dealerships, these dropped chats can add up to as much as 50% of their potential monthly chat leads. Yikes!

Research shows that 90% of cars shoppers begin their search online with 71% of those searches happening on sites other than the dealership website (according to the 2011 Automotive Shopping Behavior Study from Google/Compete/Polk). Contact At Once! Chat Receptionist Service not only answers chats from dealership websites, but also from sites across the web (including Edmunds.com, Autotrader.com, Cars.com, OEM websites, Craigslist, Facebook and more) on a 24/7 basis so that your dealership never misses a sales opportunity. If you are a dealer and you're not using Contact At Once!, it is A FACT that you are missing chat leads.

For more information on the Contact At Once! Chat Receptionist Service, please visit www.autodealerchat.com and chat with us now!

Jim Bell
I am a strong advocate for sourcing it out unless you have someone there to handle those chats all the time in a BDC department. Even with a BDC, I think it is more effective sourcing it out. Great points and points that should be taken by all dealers.

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