Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Contact At Once!

Contact At Once!

Exclusive Blog Posts

Top 6 Things Car Dealers Do To Make Car Buying Difficult

Top 6 Things Car Dealers Do To Make Car Buying Difficult

[youtube https://www.youtube.com/watch?v=3R7Y3kZIDVg] Your Turn To Drive discusses Top 6 Things Car Dealers Do To Make Car Buying Difficult.  Jim D…

Choose the correct CRM for your dealership OR pay dearly

Choose the correct CRM for your dealership OR pay dearly

With all the CRMs on the market today, finding the right one for your dealership is becoming more challenging than ever. There have been massive changes in…

5 Benefits of Using Google AdWords Click-to-Message Ad Extensions

5 Benefits of Using Google AdWords Click-to-Message Ad Extensions

Looking for a new way to win over people more likely to send a text message than to call? Set up this free message extension for your text ads on the Googl…

Must-See NADA 100 Expo Displays for Fixed Ops

Must-See NADA 100 Expo Displays for Fixed Ops

New Orleans is ramping up for the 100th anniversary of NADA, and the convention promises to be outstanding. You’ll be entertained at the NADA100 Carn…

Why Social Media Marketers Won’t Replace Your Sales Team

Why Social Media Marketers Won’t Replace Your Sales Team

Social media is changing the marketing profession in remarkable ways. According to the Public Relations Society of America (PRSA), the social media analyti…

Managed Chat CAUSES Missed Chats!?

Managed chat is an answering option where dealers send incoming chat conversations to a chat answering service and receive lead information back via their CRM. The promise from some vendors is that a professionally staffed chat center can do a better job answering incoming chats than dealership personnel, whereby causing the dealership to miss fewer chats. Unbeknownst to many, most managed chat services actually CAUSE dealerships to miss out on chats. That is because most managed chat vendors' software does not work with powerhouse chat-producing automotive websites like Edmunds.com, Autotrader.com, Cars.com, OEM websites, etc. So, while chat leads coming from the dealership website get answered (sometimes only up until 9PM), incoming chats from other locations are summarily dropped…For many dealerships, these dropped chats can add up to as much as 50% of their potential monthly chat leads. Yikes!

Research shows that 90% of cars shoppers begin their search online with 71% of those searches happening on sites other than the dealership website (according to the 2011 Automotive Shopping Behavior Study from Google/Compete/Polk). Contact At Once! Chat Receptionist Service not only answers chats from dealership websites, but also from sites across the web (including Edmunds.com, Autotrader.com, Cars.com, OEM websites, Craigslist, Facebook and more) on a 24/7 basis so that your dealership never misses a sales opportunity. If you are a dealer and you're not using Contact At Once!, it is A FACT that you are missing chat leads.

For more information on the Contact At Once! Chat Receptionist Service, please visit www.autodealerchat.com and chat with us now!

Jim Bell
I am a strong advocate for sourcing it out unless you have someone there to handle those chats all the time in a BDC department. Even with a BDC, I think it is more effective sourcing it out. Great points and points that should be taken by all dealers.

 Unlock all of the community & features  Join Now