Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Contact At Once!

Contact At Once!

Exclusive Blog Posts

The Recruiter: Episode 4- People Use Google to Find Jobs

The Recruiter: Episode 4- People Use Google to Find Jobs

How to title your help wanted ad so it gets found on the internet. Please use Google in their job search. Use what people call themselves on their resu…

* The Recruiter* Episode 3 Law of Diminishing Return

* The Recruiter* Episode 3 Law of Diminishing Return

When do you hire and how many? what are you basing your decision on? Don't decide by how many desks you have or that's what you normally run with. …

Lenders must lend or drivers won't drive

Lenders must lend or drivers won't drive

In my opinion, sub prime customers are being considered more risky by the lenders that once targeted them. Even traditional co-signers are proving not to b…

4 Reasons to Improve CRM Utilization in 2017

4 Reasons to Improve CRM Utilization in 2017

Yes, dealers are creating a tremendous amount of data. The problem is, most of it is junk. Data is like this 1958 Tops Baseball Card complete set. You have…

Your Car Repair Shop Should Appeal To Parents Whether It is At a Dealership or Privately Owned

Your Car Repair Shop Should Appeal To Parents Whether It is At a Dealership or Privately Owned

Running an auto repair means that you have to take care of all kinds of details including scheduling, discipline, and customer service. Giving a customer t…

Managed Chat CAUSES Missed Chats!?

Managed chat is an answering option where dealers send incoming chat conversations to a chat answering service and receive lead information back via their CRM. The promise from some vendors is that a professionally staffed chat center can do a better job answering incoming chats than dealership personnel, whereby causing the dealership to miss fewer chats. Unbeknownst to many, most managed chat services actually CAUSE dealerships to miss out on chats. That is because most managed chat vendors' software does not work with powerhouse chat-producing automotive websites like Edmunds.com, Autotrader.com, Cars.com, OEM websites, etc. So, while chat leads coming from the dealership website get answered (sometimes only up until 9PM), incoming chats from other locations are summarily dropped…For many dealerships, these dropped chats can add up to as much as 50% of their potential monthly chat leads. Yikes!

Research shows that 90% of cars shoppers begin their search online with 71% of those searches happening on sites other than the dealership website (according to the 2011 Automotive Shopping Behavior Study from Google/Compete/Polk). Contact At Once! Chat Receptionist Service not only answers chats from dealership websites, but also from sites across the web (including Edmunds.com, Autotrader.com, Cars.com, OEM websites, Craigslist, Facebook and more) on a 24/7 basis so that your dealership never misses a sales opportunity. If you are a dealer and you're not using Contact At Once!, it is A FACT that you are missing chat leads.

For more information on the Contact At Once! Chat Receptionist Service, please visit www.autodealerchat.com and chat with us now!

Jim Bell
I am a strong advocate for sourcing it out unless you have someone there to handle those chats all the time in a BDC department. Even with a BDC, I think it is more effective sourcing it out. Great points and points that should be taken by all dealers.

 Unlock all of the community & features  Join Now