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Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
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Contact At Once!

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Top 5 Automotive Live Chat Software Options

90% of today's car shoppers research online prior to walking into the dealership. This fact has caused smart dealerships to focus on investing in online tools that help them win, capture and convert more online shoppers into showroom visitors. Among the top technologies selected by dealers for this purpose is live chat software. When an online shopper visits a dealership website that includes live chat, buyers have the opportunity to ask initial questions and get a feel for the dealership.

Choice of Chat Providers
Many live chat providers exist in the automotive marketplace today. Here are the top 5 live chat software options:

#1 Contact At Once!
www.autodealerchat.com
live chat software

#2 Outsell
www.outsell.com
engagement platform

#3 ClientConnexion
www.clientcx.com
instant connections

#4 SalesChat
www.saleschat.net
chat services

#5 ChatStat
www.chatstat.com
chat technologies

Pricing Considerations
When considering live chat providers, several factors impact the cost of the product.  These include (a) the number of users required; (b) whether chats will be answered at the dealership or outsourced to a chat receptionist; (c) whether chats are answered all of the time or just some of the time; (d) whether you pay by chat lead or via a monthly subscription and; (e) the ability to place chat buttons in additional locations beyond the dealership website.

Selecting the right live chat software is easier when you understand your options. Our top 5 list will help you narrow down and select the option that's best for your dealership.

Larry Schlagheck
Also visit DrivingSales' vendor ratings to see how dealers rank chat providers: http://www.drivingsales.com/ratings/categories/chat-products
Jim Bell
Great things to consider, but you left a big one out and that is Activengage. They have every right to be on this list along with the others I have never heard of.
james dashner
One can also try eAssistance Pro live chat on Automotive website.

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