Pros: They are friendly and informative. They also get us the information we need. Used for many years.
Pros: I love it, we're able to text through the system and chat with customers. We get a lot of good feedback.
Pros: We recently switched from handling chats in house, to having Contact at Once handle our chats. The support and communication from Reid Traylor
Pros: Used for years but results aren't great. Texting is better than chat. We get many hangups.
Pros: 24/7 we count on CAO and they come through for us.
Pros: This product has been a one stop shop for our dealership needs. From chat, to texting, to Facebook integration, they are ahead of the game. John Kingsley has always been very helpful and knowledgeable about his product and new opportunities for our dealership. Glad to have him on board!
Cons: Have not had any issues.
Cons: They were brutal, they didn't focus on just automotive and their customer service was down.
Pros: Easy to use, Quick responses. The team at Contact at Once has always tried to help fix issues that we've had in a timely manner. Our customers seem to love it and it has helped drive sales!
Cons: We used to miss chats, now with the Pro feature, we shouldn't have that problem anymore!
Pros: It integrates well with our phone so we can bring it to our mobile phones.
Cons: Our staff has difficulty using it.
Pros: Pros: Our rep Reid Traylor is excellent! We enjoy using the text feature to interact with our customers. It is very easy to pull up active conversations that you've previously had.
Cons: Cons: The customer has to reply to the first text in order to have any communication with them.
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