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Contact At Once!

Contact At Once!

Contact At Once! Chat + Text Digital Connections Platform

 Rate Product
Star Rating Distribution:
525
97
13
4
3
Rating by Job Title:

Contact Info

Do you work for Contact At Once!? Claim your company page now!

About the Product

Contact At Once! is the highest rated, most widely used chat + text digital connections platform in the automotive industry. It is the platform of choice for AutoTrader.com, Cars.com, OEMs and more than 13,000 dealers. Dealers use Contact At Once! to conduct at least 25% more sales conversations with online shoppers.

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Last edited by Aaron Hassen on A few seconds ago

Product Summary

Star Rating Distribution:
525
97
13
4
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

not a fan!
Reviewed by BDC Manager 3 days ago
Recommended: NO
✅ Verified Rating

Pros:

Cons: It seems that we don't get quality leads when we don't talk personally to the customer!

Good chat function
Reviewed by an Internet Director 5 days ago
Recommended: YES
✅ Verified Rating

Pros: This is a good chat function, it will help pull info from guests on the internet and allow you to reach out and get them into the store.

Cons: We do not get many phone numbers through this, we mainly get email which is a bit frustrating.

Great way to communicate with customers!!
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Contact at once answers car.com and website leads that our BDC reps can't! They do a great job at getting customer contact info so we can follow up with them when available! They also have a great support team that's always available to answer my many questions!

Cons: None!

Good integration
Reviewed by a BDC Manager March 10th
Recommended: YES
✅ Verified Rating

Pros: This integrates through Autotrader, we use this platform and it sells us vehicles. Very simple to use!

Cons: I wish other lead providers would use this tool.

Very Effective!
Reviewed by Internet Director March 9th
Recommended: YES
✅ Verified Rating

Pros: We never miss a chat!! This is a great way to have customer contact 24/7

Cons: Inone

Quick easy way to talk to Customers!
Reviewed by Internet Director March 7th
Recommended: YES
✅ Verified Rating

Pros: I like that every chat is answered quickly! Customer support is also strong!

Cons:

Don't get many results!
Reviewed by a Dealer Professional March 7th
Recommended: YES
✅ Verified Rating

Pros: easy to use. don't have problems with it!

Cons: we need a way to encourage our customers to use this product!

Serious issues
Reviewed by an Internet Director March 2nd
Recommended: NO
✅ Verified Rating

Pros: I have mixed feelings about it, for the customers side of it it comes through as a normal text message, which is easier than a call or email.

Cons: The problem here is that it is not dealer friendly. It is very difficult to use on our end, it does not send alerts or new info, so you won't get any notifications on new leads if they have chatted in before. Requires me to be very proactive in order to keep up with the system.

Angela Wijesinghe

Thanks for sharing your feedback, and I'm so sorry you're having issues. I'm wondering if there may be a problem with how the system is set up...because it should definitely be sending alerts/notifications! Try reaching out to our support team (www.contactatonce.com/live-chat-support or support@contactatonce.com). Or feel free to email me at marketing@contactatonce.com and I'll make sure this is investigated right away!

Great product
Reviewed by a BDC Manager March 2nd
Recommended: YES
✅ Verified Rating

Pros: Easy to use, quick and effective way to interact with customers, great customer support

Cons:

Great Chat Function
Reviewed by BDC Manager March 1st
Recommended: YES
✅ Verified Rating

Pros: This works perfectly, and it ties in directly from our leads. Love it!

Cons: None


Contact Info

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