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Contact At Once!

Contact At Once!

Contact At Once! Chat + Text Digital Connections Platform

 Rate Product
Star Rating Distribution:
571
101
22
6
3
Rating by Job Title:

Contact Info

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About the Product

Contact At Once! is the highest rated, most widely used chat + text digital connections platform in the automotive industry. It is the platform of choice for AutoTrader.com, Cars.com, OEMs and more than 13,000 dealers. Dealers use Contact At Once! to conduct at least 25% more sales conversations with online shoppers.

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Last edited by Aaron Hassen on A few seconds ago

Product Summary

Star Rating Distribution:
571
101
22
6
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Great product/Excellent Customer Service and Support
Reviewed by an Internet Salesperson 7 days ago
Recommended: YES
✅ Verified Rating

Pros: Reid is a huge pro! He is our dealer advisor and is the BEST! Easy to use for us and the customers on our website. Anytime, real time professionals that are there to assit and capture customers even when we can't is invaluable! Customer support and product support is awesome!

Cons: There really aren't any cons...we love the product and love the support!

Good Program
Reviewed by an Internet Director Dec 27, 2017
Recommended: YES
✅ Verified Rating

Pros: easy to setup and friendly support team

Cons:

Best chat service
Reviewed by an Internet Director Dec 27, 2017
Recommended: YES
✅ Verified Rating

Pros: Easy to use,great features, no complaints!

Cons: None

Excellent back-end tool but actual chat could use improvements.
Reviewed by a Dealer Professional Dec 21, 2017
Recommended: YES
✅ Verified Rating

Pros: Great chat platform when used properly. Their customer service for the dealer is great and the back-end tool is very easy to use.

Cons: The rep responses could be less automated. They need to have responses that let our customers know they are speaking to a real person who can actually assist them.

OK if they aren't used 24/7.
Reviewed by an Internet Director Dec 20, 2017
Recommended: YES
✅ Verified Rating

Pros: We found to turn it on when we are closed works best. otherwise, it is too difficult!

Cons:

Doesn't work properly and we lose leads!
Reviewed by an Internet Salesperson Dec 20, 2017
Recommended: NO
✅ Verified Rating

Pros:

Cons: I can be waiting for calls and check my website and find they are taking the call. Sometimes I can be texting a customer and suddenly it's gone and they have taken over! It's hard because they don't understand what they are talking about!

Jackie Wilson

I'm so sorry that you're experiencing issues with texts being transferred. There are many settings for our text feature to assist with routing. Please contact our support team, or your account manager, to help work through the best settings for your needs.

results aren't great..
Reviewed by an Internet Director Dec 20, 2017
Recommended: YES
✅ Verified Rating

Pros: Works OK .. but there are glitches and sometimes miscommunications!.. Goobagu seems to fit our needs better!

Cons:

Jackie Wilson

We're currently working on some great updates that I'm sure you'll be excited to see. If you're free for a call, I'd love to discuss your concerns and make sure that they are addressed in our coming updates.

calls can get lost in translation
Reviewed by a Salesperson Dec 18, 2017
Recommended: YES
✅ Verified Rating

Pros: They save calls but sometimes customers get frustrated as rep can't answer questions!

Cons:

Great chat platform
Reviewed by a Marketing Director Dec 15, 2017
Recommended: YES
✅ Verified Rating

Pros: Easy to set up Great tech support

Cons:

Good program! Wish it was more independant!
Reviewed by a Salesperson Dec 13, 2017
Recommended: YES
✅ Verified Rating

Pros: Uses too much of our salespeople's time!

Cons:


Contact Info

Do you work for Contact At Once!? Claim your company page now!

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