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Contact At Once!

Contact At Once!

Contact At Once! Chat + Text Digital Connections Platform

 Rate Product
Star Rating Distribution:
364
100
51
12
2
Rating by Job Title:

Contact Info

Do you work for Contact At Once!? Claim your company page now!

About the Product

Contact At Once! is the highest rated, most widely used chat + text digital connections platform in the automotive industry. It is the platform of choice for AutoTrader.com, Cars.com, OEMs and more than 13,000 dealers. Dealers use Contact At Once! to conduct at least 25% more sales conversations with online shoppers.

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Last edited by Aaron Hassen on A few seconds ago

Product Summary

Star Rating Distribution:
364
100
51
12
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Lisa is the best
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: very inexpensive tool, got my own rep who takes care of us so well. she lets my cry and whine and she always has a solution for us.

Cons: hmmm.....im actually really happy with contact at once. we have been with yall awhile. Its been great to be able to be apart of the growth and technology that contactatonce has succeeded in.

Contact at Once is a great partner
Reviewed by a Sales Manager Dec 27, 2018
Recommended: YES
✅ Verified Rating

Pros: Good service with a great rep. Lisa Shechter does a great job managing our account!

Cons:

They do a good job.
Reviewed by a Sales Manager Dec 26, 2018
Recommended: YES
✅ Verified Rating

Pros: Many good leads and they are responsible and reliable.

Cons:

Significantly improved experience
Reviewed by an Internet Salesperson Dec 23, 2018
Recommended: YES
✅ Verified Rating

Pros: Our new account rep Katie Bean has really made a difference in our experience. Responsive and professional, she just gets things done.

Cons:

Excellent Customer Service
Reviewed by a Marketing Director Dec 19, 2018
Recommended: YES
✅ Verified Rating

Pros: We've been with CAO online chat for years and we do see a value in the program, understanding our clients aren't always so quick to call or come in. Chatting and texting is the future! Our Rep, Patrick Steeves is always available for us and is awesome with training, new hire, retraining and keeping us in the loop with all of the current updates. Back end tools are easy to access and the Sales Advisors like being able to use it virtually from anywhere - desktop and mobile.

Cons: .

Patrick Steeves

Thank you for the feedback!

Lisa is great! The product is great!
Reviewed by an Internet Salesperson Dec 18, 2018
Recommended: YES
✅ Verified Rating

Pros: Training was excellent, great program, we have more website traffic. I am very happy with it.

Cons:

Great Product and responsive Account Manager
Reviewed by a BDC Manager Dec 18, 2018
Recommended: YES
✅ Verified Rating

Pros: Sleek look, customizable chats and great account manager, Patrick Steeves

Cons:

Patrick Steeves

Thank you for the mention! As much feedback as I can get is much appreciated.

Indispensable tool for dealerships
Reviewed by a Marketing Director Dec 18, 2018
Recommended: YES
✅ Verified Rating

Pros: We thoroughly analyzed the primary automotive chat/text tools on the market and Contact At Once was clearly the best choice. It was reasonably priced, easiest to integrate with our website and 3rd party lead providers, and their support is outstanding, I've had a few different support reps over the 2 yrs we've had CAO, and they've all been accessible, patient and very helpful. Our current rep, Bianca Robinson, is outstanding. The tool is only as good as the process each dealership puts in place to field texts and chats and answer them in a timely (immediately!) fashion. But Contact At Once provides an easy platform, one that our BDC staff can easily learn, and there is easy integration with our CRM. Highly recommend Contact At Once!

Cons: None

Easy to download/use
Reviewed by an Internet Salesperson Dec 17, 2018
Recommended: YES
✅ Verified Rating

Pros: Love our account manager Patrick Steeves. He checks in every month without fail. Always tries to keep us going in the right direction! Came to visit us. We've been on the platform for years.

Cons: Little high priced.

Patrick Steeves

Thanks for the kind words! I'm sure I'll be visiting your area again in a few months and would be happy to come by! Feel free to reach out to me and I can check to see if there's any way we can save your dealership some money. I'm always open to seeing if there's anything that can be done!

Great Product! Our customers are able to get in contact with someone immediately.
Reviewed by an Internet Director Dec 17, 2018
Recommended: YES
✅ Verified Rating

Pros: Allows for quick responses and increases appointment percentage.

Cons: None


Contact Info

Do you work for Contact At Once!? Claim your company page now!

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