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Contact At Once!

Contact At Once!

Contact At Once! Chat + Text Digital Connections Platform

 Rate Product
Star Rating Distribution:
570
101
15
5
3
Rating by Job Title:

Contact Info

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About the Product

Contact At Once! is the highest rated, most widely used chat + text digital connections platform in the automotive industry. It is the platform of choice for AutoTrader.com, Cars.com, OEMs and more than 13,000 dealers. Dealers use Contact At Once! to conduct at least 25% more sales conversations with online shoppers.

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Last edited by Aaron Hassen on A few seconds ago

Product Summary

Star Rating Distribution:
570
101
15
5
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Works all the time everytime.
Reviewed by a Dealer Professional 13 hours ago
Recommended: YES
✅ Verified Rating

Pros: It just works. Easy to integrate into the website. Has mobile friendly options for response. Support is super helpful and monthly reporting easy to understand and straight forward. It is exactly what you would want in chat provider.

Cons:

I love Contact at Once
Reviewed by an Internet Salesperson Yesterday
Recommended: YES
✅ Verified Rating

Pros: It has really helped us stay in touch with customers we may not have heard from otherwise. They have a great online tool for dealer personal to learn and help each other grow.

Cons: They can't make my staff accept chats

Good, but could be better
Reviewed by a BDC Manager Yesterday
Recommended: YES
✅ Verified Rating

Pros: I do love that Andrea Pipero is always available to step me through any issues I get.

Cons: Sometimes it cuts off the chat in the middle of speaking, and if you didn't get any info, then you are out of luck. People do not always start another chat. The reps do not always read what is required, so that is frustrating.

Good product, easy to use and like the rollover off hours that is pushed to our CRM
Reviewed by a BDC Manager Yesterday
Recommended: YES
✅ Verified Rating

Pros: Great customer service.....Bridget my rep is always a chat away

Cons: Unless we get complete contact info the we can't push the transcript to the CRM

Easy to use
Reviewed by an Internet Salesperson 4 days ago
Recommended: YES
✅ Verified Rating

Pros: It is easy to use and the messages are saved for records!

Cons:

Bridge to a connected world
Reviewed by an Internet Salesperson 4 days ago
Recommended: YES
✅ Verified Rating

Pros: Contact at once is great. It makes is easy and seamless to connect to my customers via chat and text, whether I am in the office or on my iPad or iPhone. Never have any problems. It's great!

Cons:

Pretty good and easy to use.
Reviewed by an Internet Salesperson 4 days ago
Recommended: YES
✅ Verified Rating

Pros: Easy to use and navigate while chatting.

Cons: Nothing major

Absolutely Excellent!
Reviewed by an Internet Salesperson 4 days ago
Recommended: YES
✅ Verified Rating

Pros: - Great way to communicate with customers who do not wish to speak over the phone. - This application is fast and efficient. - The automatic responses are very helpful especially when you are in a hurry. - Your customer is ALWAYS taken care of regardless and that is such a comfort! - Such an easy way to communicate with customers and set up their appointments.

Cons: My only issue is that sometimes the application can be quite glitchy. Sometimes the messages will not send in a timley order and the customer will log off.

Outstanding product! Easy to use and very intuitive
Reviewed by a Sales Manager 4 days ago
Recommended: YES
✅ Verified Rating

Pros: Multiple channels of communication including text and chat

Cons:

I love Contact At Once, b/c of the convenience of assisting customers!!
Reviewed by a BDC Manager 4 days ago
Recommended: YES
✅ Verified Rating

Pros: With the hectic life we live, having a platform like Contact At Once, helps us as a dealership assist customers with questions or concerns promptly and efficiently. It provides us with a way to start being personal with a customer and earn their business. I love the app, so I can help anyone at anytime!! I think it helps us as a whole to bring in more sells in this ever changing digital world.

Cons:


Contact Info

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