Just like an engine, any highly effective and profitable BDC is made up of eight cylinders. If one cylinder malfunctions, the rest are obsolete. These critical elements of your Business Development operation work together to deliver concierge–level service to your customers while increasing sales, service, CSI, retention, and profit. This series of blogs will help you dive deeper into your BDC operations so you can ensure your engine is running effectively and efficiently.
A successful and profitable BDC starts with the team. To perform at a high level, BDCs need high-level performers! Your BDC team will talk to more customers than anyone in the organization. They handle 35% – 60% of your business, both in sales and service. You must hire people who have the skills, attitude, and passion the job requires.
To find applicants, create an interesting and exciting post and share it across all social media platforms. Encourage your current employees to refer applicants. Your BDC will have a much better culture if your employees get along! Once you have your candidates, follow a thorough process to ensure you hire the best of the best:
The work doesn’t stop once you’ve built your all-star team! Now that you know how to hire the best people, stay tuned to learn the best ways to keep them.