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From: Jared Hamilton
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Corey Rinehimer

Corey Rinehimer Sr. Product Mgr.

Exclusive Blog Posts

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We…

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

Mobile SOS: Flash Intros and Traffic Lights Don’t Mix

 Focus your mobile website content for on-the-go shoppers

 

One of the biggest industry myths today is that is a dealer’s mobile website should mirror their desktop website.

The myth that all content is good content stems from our experience with desktop websites – we are accustomed to the fact that consumers who visit the desktop website can be at various stages of the purchase funnel and have the ability to quickly cross-shop competitor dealerships. Because of these consumer characteristics, we are compelled to provide additional information about the dealership and its many profit centers – trying to meet all needs of all customers.

Dealers who bust this myth will present a cleaner, easier to use experience to their customers, which will result in less confusion and frustration, and more quality contacts.

Low-Funnel Love: Focused Mobile Content Lures Serious Shoppers

Mobile users are typically very low funnel – consumers who want to connect with the dealer, quickly.  These consumers are on the way to the dealer, need to make a service appointment, or they may be standing on the lot wanting to see pricing and incentives on a particular car. 

Dealer mobile websites should be designed to allow the on-the-go consumer to quickly connect with the dealer – and, at Cobalt, we see high conversion rates as a result. Our Cobalt business intelligence shows:

  • 1 in 5 visitors show intent to convert – Clicking to Call, Getting Turn by Turn Directions
  • 2/3 of the phone call events are related to service

The moral of the story? If you don’t have a mobile site yet, get one.  Over 10% of traffic is coming from mobile now and it will continue to grow rapidly. 

If you have a mobile site, make sure it is focused.  Decide what really needs to be there, and organize accordingly.  

Lastly, remember that mobile websites are not mobile-optimized versions of your desktop site.  They are conversion machines, and need to be finely tuned.  Don’t weigh them down with things that will distract or worse, keep the consumer from finding what they need. 

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