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Cox Automotive

Cox Automotive

Exclusive Blog Posts

Improving Service CX: Dealing with Additional Services

Improving Service CX: Dealing with Additional Services

In our month-long series on improving the customer experience in the service department, we now look at the second-most common issue identified by cust…

MDP 033 | NADA: National Automobile Dealers Association

MDP 033 | NADA: National Automobile Dealers Association

#nada #nadashow #nada2020 #corksoakers Join David & David talking about The National Automobile Dealers Association, The NADA Show 2020 plus The Cat…

MDP 034 | Facebook - Automotive Playbook for Dealers

MDP 034 | Facebook - Automotive Playbook for Dealers

Join David & David talking about the Road Trip to Las Vegas for NADA2020 and Facebook's Automotive Playbook for Dealers. Plus, Laughing Man Cof…

How to Improve the Sales to Service Handoff

How to Improve the Sales to Service Handoff

With fixed ops departments shouldering more of the profitability burden in dealerships, the ability to retain customers is more important than ever. Yet, n…

WEBINAR RECORDING - How to Build a Winning Employee Acquisition Strategy

WEBINAR RECORDING - How to Build a Winning Employee Acquisition Strategy

  If there is a constant in dealerships today, it is that they need to acquire and retain high-quality employees. In this webinar, we will p…

Manheim Names Joe Kichler to Vice President of Manheim Logistics

Kichler to Lead the Transformation of Manheim’s Logistics as the Company Accelerates Its Transition to Digital

ATLANTA, Ga. (Jan 7, 2020) – Manheim has named Joe Kichler to vice president of Manheim Logistics where he will be responsible for overseeing business strategy and operations for the company’s leading logistics brands. Together Ready Logistics, a full-service transportation service, and Central Dispatch, a self-managed transportation solution, offer clients a range of transportation services that help them move vehicles more efficiently.   

In this role, Kichler’s key focus areas will include strengthening strategic relationships with carriers, improving on-time delivery for shippers and positioning the operation for future growth. In addition, he will lead Manheim Logistics’ transformation, aimed at addressing the shortage of transport drivers, enhancing safety and efficiencies for clients and preparing the organization for a fast-growing digital future.  Kichler reports to Grace Huang, president of Manheim.

“As we accelerate our digital strategy, Joe and his team will play an integral role in leading the transformation of our logistics business and technology,” said Huang. “His engaging leadership style, commitment to operational excellence and passion for delivering world-class service will contribute to a better logistics experience for our clients, auction partners and team members.”

Kichler joined Manheim in 2012 as vice president of Operational Excellence where he oversaw the design of new auction processes and client experiences while also leading Enterprise Portfolio Management and Operational Analytics functions. Most recently, he served as vice president of Group Strategy, responsible for strategic planning for Manheim and the Retail Solutions groups, which consists of Autotrader, Kelley Blue Book and Dealertrack. Previously, Kichler held business strategy and management consulting positions with Deloitte and Boston Consulting Group.

Kichler holds an MBA from the Harvard Business School and a Bachelor of Science degree in Industrial Engineering, with highest honors, from the Georgia Institute of Technology in Atlanta.

About Manheim
Manheim® is North America's leading provider of end-to-end wholesale solutions that help dealer and commercial clients increase profits in their used vehicle operations. Through its physical, mobile and digital sales network, Manheim offers services for inventory management, buying and selling, floor planning, logistics, assurance and reconditioning. With its omni-channel approach, Manheim Marketplace enables wholesale vehicle clients more efficient ways to connect and transact business how and when they want. Approximately 17,000 team members help Manheim offer 7 million used vehicles annually, facilitating transactions representing nearly $61 billion in value. Headquartered in Atlanta, Manheim North America is a Cox Automotive™ brand. For more information, visit http://press.manheim.com.

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