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Craig Polito

Craig Polito President

Profile

Name: Craig Polito
Title: President
Company: Acp Consulting Group
Phone: Private
Location: Private , Private
Summary:
What I do:  I help automotive dealers and OEMs Develop Sales and Service Business Development Centers that deliver results and turn around underperforming BDCs  I customize, redesign or enhance your existing CRM system.  I design and facilitate management coaching, phone skills training, employee engagement and “train-the-trainer” programs to drive major sales growth and superior customer service ratings. What else: I have been a keynote speaker along with senior Toyota executives at Regional dealer meetings in the Kansas City, Chicago, Cincinnati and New York Regions. My custom curriculum has been certified as part of Toyota’s University where salespeople and managers throughout the network receive ongoing learning credits toward sales certification.

Recent Activity

Blog Posts

Colonial Toyota - Toyota dealership Milford CT

Colonial Toyota - Toyota dealership Milford CT

Check out Colonial Toyota for new, used, certified pre-owned Toyota, parts & service center, financing or even car rent all under one roof. We are a fa…

How to Turn Cold Leads into Hot Sales

How to Turn Cold Leads into Hot Sales

The initial response to an inquiry from a cold lead is crucial to securing a sale. The professionalism, speed, and detail provided in your lead response ca…

Skills to Look For in a New Hire

Skills to Look For in a New Hire

Look across your service department’s front line, then in the shop. If you’re one of the average American dealerships, you have a vacancy in at…

Service Absorption & Customer Retention - ProfitByAction.com Quick Tip [VIDEO]

Service Absorption & Customer Retention - ProfitByAction.com Quick Tip [VIDEO]

Do you know how many "lost customers" you have in your service department? This ProfitByAction.com Quick Tip is about the importance of Custo…

Service BDC is NOT Business as Usual

Service BDC is NOT Business as Usual

So, your dealership has decided to implement a service BDC: Congratulations your dealership just started a customer care business unit and this business un…

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