You can listen to the full podcast here (and subscribe!): BE NICE KPI Cafe
In this episode of the KPI Cafe, "Playground Director II" Jeff Elhart of Elhart Automotive joins host Dane Saville to discuss how he managed to navigate the pandemic, laying off nearly 75% of his staff, and his efforts to lead with compassion for his people and community with Good Grief. In addition to that, Mr. Elhart opens up about his family's tragic loss of his brother and how that lead him to implementing the Be NICE program that helped steward Elhart Automotive's mental health awareness.
5:54 Origins of Jeff’s Title “Playground Director II” and Role in Automotive
10:00 Context of Today’s Episode: Compassionate Leadership
12:10 Highlights of Good Grief
13:55 The “BE NICE.” Program
15:44 Reaction to BE NICE. and Compassionate Leadership
23:12 What Can Dealers Do to Begin Leading with Compassion
28:48 True Story from the Dealership
32:08 The Benefit of Today’s Technology for Mental Health
34:55 Concluding Thoughts
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