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Dane Saville

Dane Saville Public Relations and Brand Manager

Exclusive Blog Posts

WEBINAR RECORDING - Connect: The #1 Phone Metric Dealers Need to Prioritize

WEBINAR RECORDING - Connect: The #1 Phone Metric Dealers Need to Prioritize

In today's webinar, we had a great discussion with Jake Wilker, Sales Director and Judson Jones, Account Executive from Car Wars. They share…

The Key to Building a Successful Lab Revenue Cycle Management

The Key to Building a Successful Lab Revenue Cycle Management

Are you lagging behind your financial goals? If yes, then don’t worry, it’s not too late. By implementing smart solutions, you can easily accel…

Stokes Honda North Boosts Sales Volume by 45% with Modal Ecommerce

Stokes Honda North Boosts Sales Volume by 45% with Modal Ecommerce

South Carolina’s premier Honda dealer generated a dramatic lift in sales and profitability by implementing Modal's next-generation digital retail…

[Podcast] New Hire Orientation: Put Your New Hires on the Right Path

[Podcast] New Hire Orientation: Put Your New Hires on the Right Path

Discover the framework for an effective new hire orientation process you can implement at your store. In this episode of the Dealership HCM podcast, Bart a…

Rock’s Rants: Parts Management

Rock’s Rants: Parts Management

Nothing really surprises me anymore. Yet recently, there I was, surprised again. I was visiting a dealership where the parts manager was out for three week…

Be NICE: How to Embrace Compassionate Leadership at Your Dealership

You can listen to the full podcast here (and subscribe!): BE NICE KPI Cafe

In this episode of the KPI Cafe, "Playground Director II" Jeff Elhart of Elhart Automotive joins host Dane Saville to discuss how he managed to navigate the pandemic, laying off nearly 75% of his staff, and his efforts to lead with compassion for his people and community with Good Grief. In addition to that, Mr. Elhart opens up about his family's tragic loss of his brother and how that lead him to implementing the Be NICE program that helped steward Elhart Automotive's mental health awareness. 

5:54 Origins of Jeff’s Title “Playground Director II” and Role in Automotive

  • Managing the Fun in the Sandbox
  • Family Business

10:00 Context of Today’s Episode: Compassionate Leadership

  • Laying off ¾ of staff
  • Concern: mental well-being
  • Good Grief

12:10 Highlights of Good Grief

  • Background of Losing His Brother, Wayne
  • Distribution of Copies
  • Examples of the 10 Steps of Grieving Well

13:55 The “BE NICE.” Program

  • Mental Health Foundation of Western Michigan
  • BE NICE. Acronym Breakdown
  • How to Learn More About BE NICE.
  • Letter from Wayne

15:44 Reaction to BE NICE. and Compassionate Leadership

  • Those Reaching Out to Jeff
  • Various Issues Affecting the Community

23:12 What Can Dealers Do to Begin Leading with Compassion

  • Be the “Lifeguard”
  • Don’t Have to Invent the Wheel
  • How to Launch the Program
  • The BE NICE. Champions

28:48 True Story from the Dealership

  • Service Technician
  • Underlying Cause

32:08 The Benefit of Today’s Technology for Mental Health

34:55 Concluding Thoughts

All content provided in these videos, publications, and interviews were created for informational purposes only and not for the purpose of rendering medical advice. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you read or viewed as part of this content. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately.

Reunion Marketing, Inc. does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned in this content. Reliance on any information provided by Reunion Marketing, Inc., its employees, presenters, interviewees, or medical professionals presenting content for publication is solely at your own risk.

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