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Dane Saville

Dane Saville Public Relations and Brand Manager

Exclusive Blog Posts

3 Keys To Adding Efficiency To BDC Operations in 2021

3 Keys To Adding Efficiency To BDC Operations in 2021

2020 has been anything but normal, but if you stop and think about the opportunities it's provided to help us as dealerships grow and better understand…

What is Technical SEO

What is Technical SEO

Technical SEO  Increasing organic traffic to your auto dealership's website is a leading goal for your marketing efforts, so search engine opti…

How to Properly Execute Pickup and Delivery

How to Properly Execute Pickup and Delivery

Dealership service departments who don't offer pickup and delivery are at a severe disadvantage these days. Find out why, and get tips to properly implemen…

Vision for the Industry: Former Volvo Exec on His New Role at Motoinsight

Vision for the Industry: Former Volvo Exec on His New Role at Motoinsight

Motoinsight, the innovative company behind one of the world’s leading digital retailing platforms, has just brought Alex Lvovich into the fold. As th…

How to Find Clarity in the Chaos

How to Find Clarity in the Chaos

As we move from the warmth and relative stability of the summer to the pending (or active, in some regions) lockdowns of autumn and winter, the uncertain…

Be NICE: How to Embrace Compassionate Leadership at Your Dealership

You can listen to the full podcast here (and subscribe!): BE NICE KPI Cafe

In this episode of the KPI Cafe, "Playground Director II" Jeff Elhart of Elhart Automotive joins host Dane Saville to discuss how he managed to navigate the pandemic, laying off nearly 75% of his staff, and his efforts to lead with compassion for his people and community with Good Grief. In addition to that, Mr. Elhart opens up about his family's tragic loss of his brother and how that lead him to implementing the Be NICE program that helped steward Elhart Automotive's mental health awareness. 

5:54 Origins of Jeff’s Title “Playground Director II” and Role in Automotive

  • Managing the Fun in the Sandbox
  • Family Business

10:00 Context of Today’s Episode: Compassionate Leadership

  • Laying off ¾ of staff
  • Concern: mental well-being
  • Good Grief

12:10 Highlights of Good Grief

  • Background of Losing His Brother, Wayne
  • Distribution of Copies
  • Examples of the 10 Steps of Grieving Well

13:55 The “BE NICE.” Program

  • Mental Health Foundation of Western Michigan
  • BE NICE. Acronym Breakdown
  • How to Learn More About BE NICE.
  • Letter from Wayne

15:44 Reaction to BE NICE. and Compassionate Leadership

  • Those Reaching Out to Jeff
  • Various Issues Affecting the Community

23:12 What Can Dealers Do to Begin Leading with Compassion

  • Be the “Lifeguard”
  • Don’t Have to Invent the Wheel
  • How to Launch the Program
  • The BE NICE. Champions

28:48 True Story from the Dealership

  • Service Technician
  • Underlying Cause

32:08 The Benefit of Today’s Technology for Mental Health

34:55 Concluding Thoughts

All content provided in these videos, publications, and interviews were created for informational purposes only and not for the purpose of rendering medical advice. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you read or viewed as part of this content. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately.

Reunion Marketing, Inc. does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned in this content. Reliance on any information provided by Reunion Marketing, Inc., its employees, presenters, interviewees, or medical professionals presenting content for publication is solely at your own risk.

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