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From: Jared Hamilton
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Dane Saville

Dane Saville Public Relations and Brand Manager

Exclusive Blog Posts

Are Your Techs Ready for Electric?

Are Your Techs Ready for Electric?

Flick on the television today and you get cars coming up in two different scenarios. The first is with commercials, telling you all about the new featu…

iscover the Details to Effectively Run a Fixed Operations Department | KPI Cafe Season 6 Episode 5

iscover the Details to Effectively Run a Fixed Operations Department | KPI Cafe Season 6 Episode 5

Ed Roberts, who leads the fixed operations for Bozard Ford Lincoln, joins the KPI Cafe to cover a host of topics that can help any dealership increase the …

Is Your CRM Work-Flow Holding You Back?

Is Your CRM Work-Flow Holding You Back?

There is not a lot of flexibility when it comes to customizing a work-flow in many of today’s CRM’s. Where in many cases the standard work…

The Follow Up Email

The Follow Up Email

In a perfect world, the customer would answer their phone on the first call. But that’s not always the case. If the customer doesn’t answer the…

The Case for a Simplified Service Invoice

The Case for a Simplified Service Invoice

As a service advisor, one of the most consistent complaints I ever received was not about fixed first visit issues, nor was it about being overpriced. …

Evolution of a Dealership's Fixed Operations with Dave Foy | KPI Cafe Season 6 Episode 1

To kick off our newest season that's all about your dealership's fixed operations, Host Dane Saville is joined by the Fixed Ops Mastermind Dave Foy to discuss the evolution of fixed ops and how to extract much of the inherent value of the parts and service departments.

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—— Topics Covered —— Dave Foy's Background in Fixed Ops (3:00) Current Position of Fixed Ops in Automotive Retail (6:04) How Has Fixed Ops Evolved Over Time? (8:14) The Difference in Market Penetration (10:15) What Benefits of Fixed Ops Do Dealer Leadership Need to Know? (12:14) Tactics to Ensure a Good Customer Experience (13:28) How Can We Better Market Fixed Ops to Consumers? (15:40) Hiring Process for Fixed Ops Team Members (17:44) How Do You Set Expectations / Benchmark Growth for Team Members? (20:00) Ideal Setup for a Fixed Ops Department (21:45) How to Connect with the Fixed Ops Mastermind Group (23:30)

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