In this bonus episode of the KPI Cafe, Josh Mitchell, BDC Director for Hubert Vester Auto Group, sits down with Host Dane Saville to discuss a few of the most important topics for any dealership's BDC. Let this episode help your BDC earn a Grade A for its operations.
—— Topics Covered ——
Josh Mitchell's Background (0:28)
Delivering the Leads (0:45)
How a BDC Lead Process Should Look (1:20)
The Importance of Consumer Courtship (4:09)
Getting Buy-In of the Process from Your Team (5:38)
How to Engage with Josh (7:33)