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From: Jared Hamilton
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Dane Saville

Dane Saville Public Relations and Brand Manager

Exclusive Blog Posts

Are Your Techs Ready for Electric?

Are Your Techs Ready for Electric?

Flick on the television today and you get cars coming up in two different scenarios. The first is with commercials, telling you all about the new featu…

iscover the Details to Effectively Run a Fixed Operations Department | KPI Cafe Season 6 Episode 5

iscover the Details to Effectively Run a Fixed Operations Department | KPI Cafe Season 6 Episode 5

Ed Roberts, who leads the fixed operations for Bozard Ford Lincoln, joins the KPI Cafe to cover a host of topics that can help any dealership increase the …

Is Your CRM Work-Flow Holding You Back?

Is Your CRM Work-Flow Holding You Back?

There is not a lot of flexibility when it comes to customizing a work-flow in many of today’s CRM’s. Where in many cases the standard work…

The Follow Up Email

The Follow Up Email

In a perfect world, the customer would answer their phone on the first call. But that’s not always the case. If the customer doesn’t answer the…

The Case for a Simplified Service Invoice

The Case for a Simplified Service Invoice

As a service advisor, one of the most consistent complaints I ever received was not about fixed first visit issues, nor was it about being overpriced. …

iscover the Details to Effectively Run a Fixed Operations Department | KPI Cafe Season 6 Episode 5

Ed Roberts, who leads the fixed operations for Bozard Ford Lincoln, joins the KPI Cafe to cover a host of topics that can help any dealership increase the efficiency and profitability of their fixed operations, but also leverage it to create a better culture and opportunities for your sales staff.

—— Topics Covered ——

The Feel of a Fully Functional Fixed Ops Department (5:03)

The Composition of a Fixed Ops Team (7:11)

Hiring Fixed Ops Team Members: The Three Cs (10:27)

Strategies to Make Fixed Ops Folks Feel Part of the Whole Team (14:11)

How Fixed Ops Can Generate Sales Opportunities (17:57)

Beginning the Tour of Bozard Ford Lincoln (23:04)

On the Floor: Opinion of the Two-Man Team (25:43)

Examples of the Culture at Bozard Ford Lincoln and Team System Testimonials (26:30)

In the Technical Training Bay (31:35)

Culture Testimonial at Bozard Ford Lincoln (35:02)

On the Floor for Fixed Ops Training (35:33)

Concluding Thoughts (40:54)

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