Pros: Under the direction of Ryan Hayden, he has helped our 3 dealerships grow our digital presence over the last six months. After many years of being with the largest marketing group for websites and digital, we finally made the switch and we are extremely happy so far.
Pros: When every dollar of a Digital Ad spend is important you would be hard pressed to find a better Team than DEP. When you need someone to take the time hands on and explain how that ad spend shakes out it would be even harder to find a Digital Marketing Specialist better than Stephen Davern. A professional that will be there to show you the hard numbers and work with you one on one to take advantage of your specific digital landscape. Through SEO, SEM, Social Media and Video Channel Shephen is an expert in both showing the products and relating them to your individual needs while also explaining the results and hands on pointing out opportunities that even a seasoned marketing agent may overlook. For these reasons I give both DEP and Stephen my highest recommendation.
Cons: I'm sure I could find some cons somewhere if I looked hard enough. But honestly they do a great job. One thing and its more a personal con than anything. Shephen and the team do bother me alot when we need to review data and I put them off in need of day to day sales. They do help keep me on track but they will pester you until you know whats going on. They make sure your up to date weather you want to be or not. So not really an actual "com".
Pros: Everything they do is well done.
Pros: We had a special campaign through our manufacturer that wasn’t clear on the details and Andrea Veltri went the extra mile to make sure the program was approved for reimbursement and ensure that I was 100% clear on my options and what they could do for us. Their team communicated clearly and worked quickly to get us up and running! Andrea has been a great resource in following up and staying on top of all the details!
Pros: Whenever I came across a issue Cortney Delegan has went above and beyond to help me solve the issue. Her continued follow up with me after the problem has been solved not only shows her dedication to her job but also to our dealership . Thank you Cortney for all your help and amazing customer service skills!
Pros: I have worked with multiple SEM providers and the level of communication I have received with Dealer eProcess, specifically with our rep Scott Albanese has been excellent. Getting our Google ads up as quickly as possible at the start of the month is a priority and Scott and his team are always able to get it done within a timely manner. Not only is the communication great but Scott actually takes the time to monitor our performance throughout the month and provides his recommendations on how to improve our campaigns and targeting. I also like the level of transparency we have with Dealer eProcess - we get access to our Google Adwords account to view our performance directly rather than having to go directly through the vendor all the time. This level of service is something that I haven't received from any other SEM vendor.
Pros: Diligent Hard working Know their stuff Great partner Work great as a team Dashboard comes full of data, including Google Analytics on your website, allowing DEP more insight outside of SEM. Scott our rep is a nice guy and is part of a team that helps me. Great rep. We also have a few other vendors working with us on the marketing side and Dealer eProcess has worked so well with them.
Pros: Cortney does a great job of consistently following up with us and coming up with solid recommendations for our ad spend. She's very responsive and professional.
Cons: None at this time.
Pros: Diligent Hard working Know their stuff Great partner Work great as a team Dashboard comes full of data, including Google Analytics on your website, allowing DEP more insight outside of SEM.
Pros: Scott Albanese gives concise reasoning about why they do what they do. How to maximize marketing dollars, justification of where to spend funds and ability to explain it all to a car guy.
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