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Dealer e Process

Live Repair Orders

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About the Product

Live Website Repair Orders is a mobile app that allows car dealerships to visually explain car repairs to customers. Repairs are Text-Messaged and Emailed to customer in real time and then posted on their website. Photos are stored forever, and stats are saved on dollars per RO for repairs with and without pictures.

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Product Summary

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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Dealer Rating
Reviewed by a Service Manager Dec 27, 2013
Recommended: YES
✅ Verified Rating

Pros: Haven't seen a tool like this outside of the insurance industry. We've had more customer pay with it, and jobs are easy to sell.

Cons: None.

Dealer Rating
Reviewed by a Service Manager Dec 27, 2013
Recommended: YES
✅ Verified Rating

Pros: This is a win/win. Customers get images of their vehicle repair and the repair order, and can consult with their family. We sell more, and the customer gets more.

Cons: None.

Dealer Rating
Reviewed by a Fixed Ops Director Dec 27, 2013
Recommended: YES
✅ Verified Rating

Pros: Shows customers live repair times, reminders on declined service, great cost.

Cons: None.

Dealer Rating
Reviewed by a Service Associate Dec 27, 2013
Recommended: YES
✅ Verified Rating

Pros: This program is absolutely awesome and our customers love it. They get real time updates on their vehicle and we can e-mail for declined work.

Cons: None.

Dealer Rating
Reviewed by a Salesperson Dec 27, 2013
Recommended: YES
✅ Verified Rating

Pros: Customer pay is up, the price is right, and it's got a great support team. Check it out, you won't be disappointed.

Cons: None.

Dealer Rating
Reviewed by an Office Associate Dec 27, 2013
Recommended: YES
✅ Verified Rating

Pros: The live repair order tool is unique and affordable. It lets us send emails and text messages of repairs which need to be performed and are being performed to customer vehicles in real-time. So awesome/.

Cons: None.

Dealer Rating
Reviewed by a Controller Dec 27, 2013
Recommended: YES
✅ Verified Rating

Pros: My favorite product from Dealer E process. It's a repair app which runs on smartphones for our techs to take photos of repairs needed or performed to customer vehicles. It's greatly increased customer pay and we love it.

Cons: None.

Dealer Rating
Reviewed by an Owner Dec 18, 2013
Recommended: YES
✅ Verified Rating

Pros: When my customers purchase a vehicle from me, I let them know that when they service their vehicle here, they're going to get text/emails with images for their repairs. They love it! It's great for me as a sales guy too because I can speak with confidence to my customers about what I sell and my service department.

Cons: None

Dealer Rating
Reviewed by a BDC Manager Dec 18, 2013
Recommended: YES
✅ Verified Rating

Pros: This website module is truly ground-breaking. Our customers get repair orders and pictures of repairs (or what's also wrong with their vehicle) sent to them automatically while they wait. They can discuss future repairs with their family and we've seen a large increase in customer pay for it. Dealer E's support team is great as usual, and it's easy to set up.

Cons: None.

Dealer Rating
Reviewed by an Internet Salesperson Dec 20, 2012
Recommended: YES
✅ Verified Rating

Pros: It gives service total transparency and we love it so do the customers

Cons: none

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