What is Pro-Active Live Chat? While chat applications aren’t exactly new, Dealer e Process Live Chat is anything but ordinary. We offer 24/7 Managed, Dealer Managed & Jump In Hybrid Chat. Live Chat is an extremely valuable chat application that Dealer e-Process offers on ALL dealer websites regardless of vendor. Our live chat powers websites from Dealer.com, Cobalt, Vin Solutions etc. Visit LiveChatChallenge.com or call us today at 866-682-8908 for a FREE trial.
Pros: Easy to use chat system. We've had a couple hiccups during setup but it seems to be working good now. We are brand new to it, so I will learn more as we go.
Pros: This product has helped us to handle traffic on our website. Mary Galis was great at helping us get it set up!
Pros: Nice to have someone available all the time for our customers.
Cons: Sometimes chat people ask irrelevant questions.
Pros: We get a lot of leads through the chat on our website. It is great that the customers have such an easy means of communication! And the leads go right to our Internet Sales!
Pros: Awesome staff, they get me way more leads then we ever had when we manned chat ourselves.
Cons: No so far
Pros: The live chat is very efficient. You know exactly what the customer is looking for. Danielle Jenkins has helped me when I needed to add a new chat group on the website and she did a wonderful job showing me exactly how to do it. Thank you Danielle!!
Pros: The customer service is great. Dealer e Process lets us help customers quickly and effectively. Dealer E Process has helped us assist customers in a timely fashion . A+
Pros: I love the 24/7 chat support tool. We get massive amounts of leads (100+) from this a month. Our customers love it, and the agents are great at getting numbers and emails.
Pros: Great Leads form the Chat Team. The 24/7 aspect is great.
Cons: None so far
Pros: Full, quality responses at any time of the day, and priced better than anyone else. Can't beat the quality here.
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