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Pros: Chat is professional and reliable.
Pros: This chat is easy and effective. They do a great job.
Pros: They know what they are selling and they know how to sell it.
Pros: Well trained and always available. Many sales because of their accuracy and determination.
Pros: Many chat leads and customers are happy and informed.
Pros: This is a good reliable tool that is efficient and beneficial.
Pros: The chat tool is okay in general.
Cons: The chat screen disappears if the customer clicks on anything else on the website while they are chatting with us. It is frustrating because we then lose all their information that was given. No way to contact.
Cons: The user interface isn't very good and it isn't real user friendly. We switched to CarNow and like it much better.
Pros: Dealer eProcess chat does a good job capturing customers information
Cons: None so far
Pros: This tool works well and helps us provide good communication.
Cons: None currently.
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