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Dealer e Process

Dealer e Process Live Chat

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About the Product

What is Pro-Active Live Chat? While chat applications aren’t exactly new, Dealer e Process Live Chat is anything but ordinary. We offer 24/7 Managed, Dealer Managed & Jump In Hybrid Chat. Live Chat is an extremely valuable chat application that Dealer e-Process offers on ALL dealer websites regardless of vendor. Our live chat powers websites from Dealer.com, Cobalt, Vin Solutions etc. Visit LiveChatChallenge.com or call us today at 866-682-8908 for a FREE trial.


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Product Summary

Star Rating Distribution:
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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Dealer Rating
Reviewed by a BDC Manager February 5th
Recommended: YES
✅ Verified Rating

Pros: Easy to use chat system. We've had a couple hiccups during setup but it seems to be working good now. We are brand new to it, so I will learn more as we go.

Cons:

Dealer Rating
Reviewed by a Dealer Professional January 29th
Recommended: YES
✅ Verified Rating

Pros: This product has helped us to handle traffic on our website. Mary Galis was great at helping us get it set up!

Cons:

Dealer Rating
Reviewed by an Internet Director January 22nd
Recommended: YES
✅ Verified Rating

Pros: Nice to have someone available all the time for our customers.

Cons: Sometimes chat people ask irrelevant questions.

Dealer Rating
Reviewed by a Dealer Professional Mar 25, 2015
Recommended: YES
✅ Verified Rating

Pros: We get a lot of leads through the chat on our website. It is great that the customers have such an easy means of communication! And the leads go right to our Internet Sales!

Cons:

Dealer Rating
Reviewed by an Owner Mar 18, 2015
Recommended: YES
✅ Verified Rating

Pros: Awesome staff, they get me way more leads then we ever had when we manned chat ourselves.

Cons: No so far

Dealer Rating
Reviewed by a Dealer Professional Jun 24, 2014
Recommended: YES
✅ Verified Rating

Pros: The live chat is very efficient. You know exactly what the customer is looking for. Danielle Jenkins has helped me when I needed to add a new chat group on the website and she did a wonderful job showing me exactly how to do it. Thank you Danielle!!

Cons:

Dealer Rating
Reviewed by a Dealer Professional Jun 16, 2014
Recommended: YES
✅ Verified Rating

Pros: The customer service is great. Dealer e Process lets us help customers quickly and effectively. Dealer E Process has helped us assist customers in a timely fashion . A+

Cons:

Dealer Rating
Reviewed by a BDC Manager Jun 11, 2014
Recommended: YES
✅ Verified Rating

Pros: I love the 24/7 chat support tool. We get massive amounts of leads (100+) from this a month. Our customers love it, and the agents are great at getting numbers and emails.

Cons: None.

Dealer Rating
Reviewed by an Owner May 27, 2014
Recommended: YES
✅ Verified Rating

Pros: Great Leads form the Chat Team. The 24/7 aspect is great.

Cons: None so far

Dealer Rating
Reviewed by a Service Manager Dec 27, 2013
Recommended: YES
✅ Verified Rating

Pros: Full, quality responses at any time of the day, and priced better than anyone else. Can't beat the quality here.

Cons: None.


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