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Starting out as a hands-on data-mining service provider to help auto dealers retain their current customers and increase the bottom line every month. This marketing company has grown into handling service calls and BDC operations. Eventually the demand grew to take on sales calls and increase appointments. Today, Dealer Retention Services provides a complete solution that includes equity mining, CRM management, Services BDC, Sales BDC, complaint management, dealership management accountability and in-house marketing tools to truly results.