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Dealer.com

Dealer.com CRM

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About the Product

Take operations to new heights. Designed by car dealers, CRM reflects how today's automotive professionals interact with their customers and their data. Intuitive dashboards efficiently organize critical information and tasks for staff at every level of the dealership. Plus, the product is built with mobility in mind, so you’ll always get a seamless CRM experience, no matter where you need it.

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Product Summary

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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

A lot of technical issues
Reviewed by an Internet Director October 7th
Recommended: NO
✅ Verified Rating

Pros:

Cons: It was a lot of technical issues, problems logging in and randomly getting logged off. Needs a lot of work!

Dealer Rating
Reviewed by an Internet Director February 26th
Recommended: NO
✅ Verified Rating

Pros: Clean, modern interface

Cons: usability, duplicate detection and deletion, how quickly processes can be performed

Dealer Rating
Reviewed by an Owner Nov 19, 2015
Recommended: NO
✅ Verified Rating

Pros: Pencil tool is good.

Cons: This software is half baked. Frequent server issues, items not getting saved and losing data, manager tracking very difficult and reporting very limited. Our setup was half baked as well. We ended up bringing in a consultant for internet training and he spent 75% of his time correcting the schedules. IL license scanning only gets customer name. Free apps on Apple and Android are capable of OCR reading and taking photo of the license and grabbing the name and address.

Dealer Rating
Reviewed by an Internet Salesperson Mar 26, 2015
Recommended: NO
✅ Verified Rating

Pros: It works well with your dealer.com website. Pushes to DealerTrack.

Cons: Very limited. No calendar for the salesperson to speak of. Reports are limited. Too many hoops to jump through to mark a vehicle sold. Emails get lost and sometimes don't even get to the customer.

Dealer Rating
Reviewed by a General Manager Dec 30, 2014
Recommended: NO
✅ Verified Rating

Pros: very good internet round robin

Cons: showroom control package is weak

Dealer Rating
Reviewed by a General Sales Manager Dec 20, 2014
Recommended: NO
✅ Verified Rating

Pros: Pencil tool / form printing

Cons: Very hard to manage your top deals working. You can not get a full picture of entire dealership "HOT" deals working. Even individual salesperson best deals are difficult to pick out of their open deals. Server issues are not uncommon...when this is your only pencil and data tool that can be real bad on a busy day. I have had 4-5 one on one conversations with the Industry experts that have developed this and can not show me a good way to use this crm. I don't think they ever got back to me on how they could fix these issues ...but they promise they are working on it, that's what they said when we signed up and still 10 months in no resolution. If you just want a to store you customer information I guess it works but we want to use it for Managing working deals and managing sales staff ...not good at all would not do it if I had to do it over again. I say spend the extra money and get a system that incorporates service. The mining tool is all but ineffective also. I can not believe anyone with any automobile sales or sales management experience put this program together.

Dealer Rating
Reviewed by a Dealer Professional Nov 25, 2014
Recommended: NO
✅ Verified Rating

Pros: Easy to navigate and inexpensive

Cons: You get what you pay for. This is the most basic of the basic crm tools. Very limited

Dealer Rating
Reviewed by an Owner Nov 18, 2014
Recommended: YES
✅ Verified Rating

Pros: Completely intuitive, mobile app is great.

Cons: DMS Integration is currently only available for the big 3

Dealer Rating
Reviewed by an Internet Director Oct 30, 2014
Recommended: YES
✅ Verified Rating

Pros: Love the visibility for managing activities, ease of teaching sales team and the support is always excellent. Simple and easy yet very effective!

Cons: Still in early stages so reporting is not as good as established CRMs like Dealersocket.

Dealer Rating
Reviewed by a Dealer Professional Oct 24, 2014
Recommended: YES
✅ Verified Rating

Pros: Nice easy to use CRM. Very cost effective and works on Apple and Android devices. Also it allow us to manage on how we like our sales team to manage leads.

Cons: Would be nice to have service history or something to notified us about customers coming in for service for the first time or something. We have been told this coming very soon. The have been certified with ADP and Reynolds and Reynolds so we should get it soon.


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