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Dealer-FX

Dealer-FX

Online/Mobile Service Scheduling

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About the Product

The Dealer-FX Service Scheduling solution gives customers an efficient method of scheduling service and identifying their vehicle’s maintenance requirements from the convenience of their computer or mobile device. The Appointment Ledger gives your service team a simple solution to manage and track all incoming appointments from multiple sources (website, BDC and service drive) and tracks customers throughout their service lifecycle.

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Product Summary

Star Rating Distribution:
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1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

It's easy, lots of information for the customer.
Reviewed by Fixed Ops Director February 12th
Recommended: YES
✅ Verified Rating

Pros: Easy for the customer to schedule, shows diagnostic pricing for different areas. Shows customer maintenance schedules and future maintenance. Lots of options and makes checking in so much smoother for us all.

Cons:

Very poor customer service
Reviewed by an Owner Jun 24, 2019
Recommended: NO
✅ Verified Rating

Pros:

Cons: company is too small and signed too many dealers. Wasn't able to offer much support.

Great tool!
Reviewed by Service Manager Apr 24, 2018
Recommended: YES
✅ Verified Rating

Pros: We've used it for awhile and like it. It's a great tool!

Cons:

Works well with Chrysler
Reviewed by Service Manager Apr 17, 2018
Recommended: YES
✅ Verified Rating

Pros: It's very compatible with Chrysler

Cons:

Not the best system
Reviewed by Service Manager Mar 7, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: Overall, the Dealer-FX products could use improvement.They are not very integrated.

A really great product for service appointments.
Reviewed by Service Associate Jul 28, 2016
Recommended: YES
✅ Verified Rating

Pros: Great product for service appointments (can filter appointments by Advisor and print them each morning showing customer, make/model, etc.); good navigation.

Cons: Links to Reynolds aren't seamless (requires toggling between apps).


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