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DealerKnows, founded by Joe Webb, offers dealerships hands-on digital marketing consulting and BDC/Internet sales training to help them improve online, on the phone, and on the lot. DealerKnows provides in-store and virtual training/coaching services ongoing to ensure dealership personnel learn how to best communicate with prospects, are held accountable after the training, and consistently mentored to achieve higher levels of success. They provide email templates, CRM processes, reports, and phone guides they themselves developed and utilized while in retail.