DealerKnows

Our CRM templates, text templates, integrated phone scripts, and workflow processes are truly what separates us from all other training and consulting firms. We have developed (and help install) proven lead follow-up strategies supported by data that improve dealers' results... every time. Coupled with our training of how to best use these materials, your team will finally deliver the marketing messages your dealer deserves and the customer experience your clients crave.

DealerKnows doesn't just tell you, we show you. Along with our suite of best-in-class CRM templates and processes, we visit on-site (one trainer focused on internet and sales handling, and one trainer focused on phone and BDC). We work with, not just your sales and Internet teams, but with your management as well, so they understand how best to hold their team accountable within the CRM and get the most of your personnel. The training team of DealerKnows has sat in their seats, so they have first-hand knowledge with documented success in retail themselves. Best of all, they're funny, relatable, and understand if you aren't having fun, you aren't excited to learn.

DealerKnows excels at helping organizations understand the automotive retail market, find their voice, reach new audiences, and develop strategies to put them on the path to success. We're proud to be considered a trusted resource for dealership insights among automotive vendors, able to share details about the marketplace's need for new technology, and how to make your solutions more approachable to potential partners.

DealerKnows believes training should not be a luxury, not does it require regular visits to your dealership. We deliver peer-to-peer weekly live coaching through video conference calls. No greenscreens here. Your team will role-play, review CRM activity, have questions answered, and be coached on tactics to convert more shoppers to buyers, all with the help of video technology.

Beyond training and their accountability services, if there is one thing Joe Webb and the team at DealerKnows is known for, it is their comedic videos about car sales. If you want your dealership to leverage video, but not in a formulaic, forgettable way, DealerKnows will write, produce, and film dynamic, memorable marketing video pieces that celebrate your store, your brand, and your people. High quality filmmaking with quality, outside-of-the-box content that makes your dealership the star.

TaskTeacher monitors the most critical functions of a dealership's Internet sales process, and grades your BDC, Internet, and sales team on their performance. By using a mix of patent-pending technology and expert analysis, We become the watchful eye in your CRM, providing detailed recaps on how thoroughly your team is following up with their leads for the first week of its existence, and catch discrepancies so you save deals. This is the level of accountability dealers have longed for.

PriceMatrix is a comprehensive pricing analysis performed on your closest competitors through mystery shopping them store-by-store. It isn't enough to guess how your same-brand competitors are pricing their vehicles. Through email and phone, we will provide a detailed monthly report as to how you rank against them on online price, Internet price through lead mystery shops, and in response times on phone and email. This insight allows you to finally see where your opportunities are against your competitors, what your pricing strategy needs to be, and how to be competitive.