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DealerMine CRM

BDC

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About the Product

DealerMine's BDC is a fresh take on the traditional outsourced BDC model. They deliver customized, 1-to-1 service focused on meeting the demands of your management team. They provide stability and a commitment to an exceptional user experience that is unmatched in the marketplace.

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Product Summary

Star Rating Distribution:
4
1
0
1
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

All in all I think that this program has the potential to be amazing, but still improve
Reviewed by a Service Associate Jul 13, 2017
Recommended: YES
✅ Verified Rating

Pros: It's great to be able to see everything that we have ever done for the customer. I like being able to see when the last appointment was. I like being able to see when the appointment was canceled and what was on it.

Cons: This program has a tendency to load very slowly, and when I am trying to recycle a customer a lot of the time it tends to take a while to get to the next person on the list. When we are trying to email a customer, it takes a long time for the screen to load up with the template we need.

Usually works like a charm
Reviewed by a Service Associate Jul 12, 2017
Recommended: YES
✅ Verified Rating

Pros: -Easy to use -Good interface -Simple to tailor to dealer needs -Ability to add fetch campaigns -Great support team

Cons: -Some bugs in the switch to HTML5 over Silverlight -Some of these bugs make assisting live customers incredibly difficult. Sometimes issues caused by these bugs can cause undue difficulties for the team using this product and the customers that are being assisted. -Small misc. issues when dealing with multiple store profiles, such as difficulties adding customer accounts to correct store. Mostly this is user error, but the system is not simple in this aspect, which can lead to a drop in productivity.

They are the best!!
Reviewed by a Sales Manager May 18, 2017
Recommended: YES
✅ Verified Rating

Pros: backend is easy. Customer service is great! Transactions are easy to manage

Cons:

We are so organized!!
Reviewed by a Fixed Ops Director May 17, 2017
Recommended: YES
✅ Verified Rating

Pros: Support team is great! Lots's of options and many leads available!!

Cons:

It's easier when someone books it for you! Lots of reassurance shop will be full
Reviewed by a Service Associate May 12, 2017
Recommended: YES
✅ Verified Rating

Pros: Easier to sell, as BDC agent has already spoken to the customer about services due.

Cons: Sometimes the BDC agent oversells maintenance.

Everything is on one screen!
Reviewed by a Service Associate May 8, 2017
Recommended: YES
✅ Verified Rating

Pros: Love the versatility! I've used them for 5 years and love the ease of use!

Cons:


Contact Info

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