Pros: Responsive, Knowledgeable, Professional. Always ready with solutions and ideas to help our company retain and grow market share. Danielle Wilson is our rep, and we are lucky to have her on our side and working for us.
Pros: Nice variety of dynamic templates and page designs. Friendly and responsive customer service. Our DealerOn rep, Emily Reed is a rockstar.
Pros: Emily Reed does a very good job taking care of our account and I enjoy working with her.
Cons: Would like DealerOn Support requests to be acted on much faster. Maybe we were spoiled by the fast reaction time by CDK/COBALT.
Pros: Emily Reed is an awesome account manager! She responds quickly to my many requests and works hard to make sure both of my sites are fully optimized!
Cons: Still getting used to GM functions. Should have more control on a dealership level. Would like to be able to see what areas on the sites get/need attention without having to get with account manager.
Pros: Easy to use web interface. Great reporting but I truly cannot say enough about the people. Ashley Bezemek is an amazing asset to DealerOn and have LOVED working with her.
Cons: A few very very small backend tweaks but really nothing to worry about.
Pros: DealerOn is a fully responsive site with a high form lead conversion rate. The support team responds quickly and my customer success manager Ashley Bezemek is fantastic.
Pros: Emily Owen was outstanding. With a last-ditch effort, I called and got Emily who worked with me to overcome an issue on our website. We've been with DealerOn with 5 stores for years and I've called many times and always get good service, however, this service was excellent!
Pros: Ashley Bezemek has been with my stores for years. She takes good care of Toyota and Lexus of Kingsport.
Pros: Ashley Bezemek is a huge asset to DealerOn. She has been my go-to person since day one. There has not been an issue she hasn't been able to quickly assist with or a fire she hasn't just as quickly put out. Her reccomendations and observations during meetings monthly meetings about our site have ben critical to its growth and development. Everyone else at DealerOn has also been helpful and friendly, whenever we have needed assistance.
Cons: Using HomeNet for the source of loading photos and vehicle information. If there is an issue with HomeNet, they (HomeNet) refuse to assist, as our package is with DealerOn. So an extra step of contacting DealerOn for HomeNet issues makes the process cumbersome. That is a reflection on HomeNet, and not DealerOn, but it is still an annoyance..
Pros: Emails were answered fast and efficiently. Even though I can be confusing in email, either Brittany or a Dealer On team member was calling to see if they read my email correctly. Very thorough!
Cons: Everything was great and efficient, no cons!
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