DealerOn

Pros: Easy to manage and change this website without a huge hassle. It's very easy for our customers to use as well.

Cons:

Pros: Covers all aspects of our dealership and products, shows off our inventory information and gives several options to contact us. Also easy to manage.

Cons:

Pros: Our website is the best! Customers use it a lot.

Cons:

Pros: Case Manager, Claire Durst, was beyond helpful and quickly got me the answers I needed. She listened to my request and created an option for me to be able to accomplish my goal. In a world where tech support can be a frustrating and daunting experience, Claire provided fast service, intelligent answers and a wonderfully positive attitude.

Cons:

Pros: We love our website, it looks professional and easy to use.

Cons:

Pros: The site brings in many leads for us, it's very friendly.

Cons:

Pros: Our Customer Success Manager, Brittany Cooper, is the biggest reason why we've enjoyed using DealerOn for one of our dealerships. She always provides great insight into how we can improve our site and pushes through all of our changes and updates super quickly.

Cons:

Pros: customization and additional features serve our needs well and our Customer Success Manager Brittany Cooper is great

Cons: a few restrictions that appear to be set by OEM, but much better than alternatives.

Pros: Our site launched with a number of "missing" pieces and technical issues that were of great concern. When we discovered that we would NOT be getting dedicate account manager (despite being presented as though we would prior to launch, we were left questioning our decision to transition to Dealer On's platform. Couple that with the fact that typical response times have been less than satisfying (with the exception of Ercell Carey who is also a rock star!), we've felt less than "warm and fuzzy" about our overall experience. That said, Claire Durst went above and beyond to fix a technical issue for us today leaving us with renewed faith that Dealer On does employ capable Customer Support Specialists who are focused on client needs. She proved to be accommodating and efficient. We will DEFINITELY ask for her by name moving forward!

Cons: When we discovered that we would NOT be getting dedicate account manager (despite being presented as though we would prior to launch, we were left questioning our decision to transition to Dealer On's platform. Couple that with the fact that typical response times have been less than satisfying (with the exception of Ercell Carey who is also a rock star!), we've felt less than "warm and fuzzy" about our overall experience.

Pros: Claire Durst was awesome! Not only did she help me resolve my issue, she took the time to help me learn the steps in making sure it doesn't become an issue again.

Cons: There's only 1 Claire. They should have an entire team of Claire's.