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DealerSocket

Black Bird

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Star Rating Distribution:
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3
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5
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About the Product

DealerSocket is excited to bring to market our most substantial product launch ever. Significant improvements to the user interface of the platform make it easier to use than ever. Increased efficiency will lead to a better user experience, improved customer satisfaction, and more sales. Functionality improvements include: Interface — Move intuitively through essential workflows Search Functionality — Find what you’re looking for faster Customer Activity Timeline — Improved view of past customer events Real Estate — Go full-screen Customizable Widgets — A home screen that’s tailored to you Improved Terminology — More automotive-centric

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Product Summary

Star Rating Distribution:
14
3
0
4
5

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

This new addition didn't work for us.
Reviewed by an Internet Director 7 days ago
Recommended: NO
✅ Verified Rating

Pros:

Cons: It's like putting lipstick on a pig...it's still a pig! Waste of time and money!

Too hard to manage!
Reviewed by a Sales Manager January 16th
Recommended: NO
✅ Verified Rating

Pros:

Cons: We were hoping this would be easier to manage for us! It isn't!

great CRM
Reviewed by Sales Manager January 2nd
Recommended: YES
✅ Verified Rating

Pros: still getting used to the new format but other than that is it great.

Cons:

Customizes our needs!
Reviewed by a BDC Manager Dec 29, 2017
Recommended: YES
✅ Verified Rating

Pros: This is the best easy to manage all around TOOL!

Cons:

Great interface and easy to use!
Reviewed by an Internet Salesperson Dec 8, 2017
Recommended: YES
✅ Verified Rating

Pros: Platform is much better! Many sales acquired!

Cons:

The new version is awesome!
Reviewed by a BDC Manager Nov 30, 2017
Recommended: YES
✅ Verified Rating

Pros: Love the power and proficiency! support os great too!

Cons:

Blackbird is like a disorganized, messy desk
Reviewed by a Salesperson Nov 22, 2017
Recommended: NO
✅ Verified Rating

Pros: None

Cons: Too many to list here. The system asks for irrelevant information. It creates way too many tasks for each customer. It is extremely difficult to retrieve certain types of information. It is very unlikely that they canvased or interviewed any sales people to develop this product. It does not sell more cars. It is not more efficient. It takes more time per customer than the old version. It is not intuitive. Requires too much training and even then it is still confusing. This is a classic example of change for change's sake...and the product went backwards. Avoid it like the plague!!!

I would not recommend it
Reviewed by an Internet Salesperson Nov 8, 2017
Recommended: NO
✅ Verified Rating

Pros: Look nice and has more stuff , than some of the other CRMs

Cons: The worst CRM I've tried so far. We've had it for more than a year now. Classic one and then Black Bird. Both of them are way too complicated for a regular person to use. Because of the same reason as well as a poor technical support it has a lot of bugs and glitches. It requires too much time from a sales person to input an information and keep CRM clean and working. So, sales people spend more time on CRM vs actually helping customers and selling cars.

Great organizing tool!
Reviewed by an Owner Oct 26, 2017
Recommended: YES
✅ Verified Rating

Pros: Socket is amazing! this platform helps to know who does what!

Cons:

Great CRM
Reviewed by a BDC Manager Oct 10, 2017
Recommended: YES
✅ Verified Rating

Pros: web based - customizable fields - great training

Cons: Non use by sales staff


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