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DealerSocket

CTI

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About the Product

CTI

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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Manages and tracks all outbound calls.
Reviewed by Office Associate Last Week
Recommended: YES
✅ Verified Rating

Pros: Handles and manages the tracking numbers so we know what and how many calls people are making and if they are successful. Good reports daily.

Cons:

Does the tracking for us!
Reviewed by Internet Sales August 3rd
Recommended: YES
✅ Verified Rating

Pros: Tracks outbound calls, does the numbers for us. Daily reporting so we know who is on track and who is lagging. Good tool!

Cons:

GREAT INBOUND TOOL
Reviewed by a Salesperson Sep 29, 2016
Recommended: YES
✅ Verified Rating

Pros: TRACKS INBOUND AND SOME OUTBOUND CALLS

Cons: UNRELIABLE FOR OUTBOUND CALLS FROM DEALERSHIP PHONE

Good for call tracking
Reviewed by a Salesperson Sep 29, 2016
Recommended: YES
✅ Verified Rating

Pros: Easy to navigate, easy to use

Cons:

Great product
Reviewed by a BDC Manager Sep 29, 2016
Recommended: YES
✅ Verified Rating

Pros: Easy to navigate, have not had problems

Cons:

Great to have calls in CRM
Reviewed by a Dealer Professional Sep 21, 2016
Recommended: YES
✅ Verified Rating

Pros: CTI works well, great support.

Cons: Can be unintuitive

Dealer Rating
Reviewed by a Group Executive Aug 19, 2015
Recommended: YES
✅ Verified Rating

Pros: The CTI process has revolutionized sales phone calls, and has provided us the tools to review and improve upon our current phone processes, as well as provided many learning opportunities to teach and coach better skills.

Cons:

Dealer Rating
Reviewed by a General Sales Manager Mar 25, 2015
Recommended: YES
✅ Verified Rating

Pros: Best CRM tool I have worked with. I have seen many CRM tools in both automotive and real estate industries. Dealersocket is far more robust and very intuitive to use. Support is second to none.

Cons: It can be a little intimidating at first but this is just because thee is so much there. It gets easier with time. The price tag may be a little heavy for smaller dealerships.

Dealer Rating
Reviewed by an Owner Mar 18, 2015
Recommended: NO
✅ Verified Rating

Pros: Highly sophisticated web based CRM

Cons: Too sophisticated. Very difficult for managers and sales people to use. You need a fulltime CRM Manager to keep everything straight. Your Sales Managers will not be able to do it and work car deals at the same time. Support is absolutely the worst in the business. You need something? Get in line and wait. It's a loooong line. It took me 3 months to get a privacy form added and then when we called in to check they had no record of it. Finally got it done and now we can't print our Customer Purchase offer. Also, our Service scheduling doesn't work either. Do you think they are in any hurry to get you up and going? Think again.

Dealer Rating
Reviewed by an Owner Dec 11, 2014
Recommended: NO
✅ Verified Rating

Pros: Works at tracking walk in and phone leads

Cons: With Canada instituting the CASL law it completely screwed up how Dealersocket handles internet leads. Their implementation of Spam compliance is horrible. The Program will decide by itself if you can email your customer. The override is a pain in the ass to use and they killed a great product.


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