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DealerSocket

CTI

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Contact Info

phone 949-900-0300
Do you work for DealerSocket? Claim your company page now!

About the Product

CTI

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Product Summary

Star Rating Distribution:
10
5
1
1
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

GREAT INBOUND TOOL
Reviewed by a Salesperson September 29th
Recommended: YES
✅ Verified Rating

Pros: TRACKS INBOUND AND SOME OUTBOUND CALLS

Cons: UNRELIABLE FOR OUTBOUND CALLS FROM DEALERSHIP PHONE

Good for call tracking
Reviewed by a Salesperson September 29th
Recommended: YES
✅ Verified Rating

Pros: Easy to navigate, easy to use

Cons:

Great product
Reviewed by a BDC Manager September 29th
Recommended: YES
✅ Verified Rating

Pros: Easy to navigate, have not had problems

Cons:

Great to have calls in CRM
Reviewed by a Dealer Professional September 21st
Recommended: YES
✅ Verified Rating

Pros: CTI works well, great support.

Cons: Can be unintuitive

Dealer Rating
Reviewed by a Group Executive Aug 19, 2015
Recommended: YES
✅ Verified Rating

Pros: The CTI process has revolutionized sales phone calls, and has provided us the tools to review and improve upon our current phone processes, as well as provided many learning opportunities to teach and coach better skills.

Cons:

Dealer Rating
Reviewed by a General Sales Manager Mar 25, 2015
Recommended: YES
✅ Verified Rating

Pros: Best CRM tool I have worked with. I have seen many CRM tools in both automotive and real estate industries. Dealersocket is far more robust and very intuitive to use. Support is second to none.

Cons: It can be a little intimidating at first but this is just because thee is so much there. It gets easier with time. The price tag may be a little heavy for smaller dealerships.

Dealer Rating
Reviewed by an Owner Mar 18, 2015
Recommended: NO
✅ Verified Rating

Pros: Highly sophisticated web based CRM

Cons: Too sophisticated. Very difficult for managers and sales people to use. You need a fulltime CRM Manager to keep everything straight. Your Sales Managers will not be able to do it and work car deals at the same time. Support is absolutely the worst in the business. You need something? Get in line and wait. It's a loooong line. It took me 3 months to get a privacy form added and then when we called in to check they had no record of it. Finally got it done and now we can't print our Customer Purchase offer. Also, our Service scheduling doesn't work either. Do you think they are in any hurry to get you up and going? Think again.

Dealer Rating
Reviewed by an Owner Dec 11, 2014
Recommended: NO
✅ Verified Rating

Pros: Works at tracking walk in and phone leads

Cons: With Canada instituting the CASL law it completely screwed up how Dealersocket handles internet leads. Their implementation of Spam compliance is horrible. The Program will decide by itself if you can email your customer. The override is a pain in the ass to use and they killed a great product.

Dealer Rating
Reviewed by an Internet Salesperson Dec 10, 2014
Recommended: NO
✅ Verified Rating

Pros: This product is really awesome at...

Cons: They cannot seem to get lead routing correct. We all know nowadays consumers visit multiple websites to research and this in turn creates multiple lead submission. Dealer socket's software does not have a concise lead routing therefore you have multiple lead submission assigned to different sales associates creating internal conflict. We are seeling cancelingthis service and researching a more efficient lead management tool.

Dealer Rating
Reviewed by a Dealer Professional Dec 6, 2014
Recommended: YES
✅ Verified Rating

Pros: It lets your boss know you are working.

Cons:


Contact Info

phone 949-900-0300
Do you work for DealerSocket? Claim your company page now!

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