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DealerSocket

DealerSocket CRM

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About the Product


DealerSocket’s CRM enables dealers to differentiate from the competition and drive loyalty through the delivery of faster, more personalized, more convenient customer and employee experiences. With DealerSocket, dealers have access to a rich feature set through a modern interface, both of which are amplified by consistent, user-guided innovations.

Configured to meet the needs of each dealer, DealerSocket’s robust CRM scales and adapts to changing customer, business, and market needs. Seamless integration processes for service, desking, data mining, website leads, digital retailing, OEM feeds, and third-party data all function within the CRM. On the back end, the CRM offers extensive reporting options so dealers can readily identify areas for improvement and optimize spend. Unlimited automation workflows and dynamic messaging tools enable dealers to communicate, when and how it matters. The CRM layers business intelligence throughout every step of the sales and marketing process to help dealers provide meaningful, memorable experiences that keep customers coming back.​

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Last edited by Lynda Nguyen on Jan 30, 2020

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Good for what you need
Reviewed by a Salesperson May 25th
Recommended: YES
✅ Verified Rating

Pros: It was good. Great for what you need.

Cons: Slower and less advanced as others.

It was alright
Reviewed by a Salesperson May 10th
Recommended: NO
✅ Verified Rating

Pros:

Cons: It was alright. Paperwork was difficult to manage.

Clunkly
Reviewed by a Salesperson May 6th
Recommended: NO
✅ Verified Rating

Pros:

Cons: So glad we switched. The interface was clunky and old.

Not detail oriented.
Reviewed by a Salesperson April 30th
Recommended: NO
✅ Verified Rating

Pros:

Cons: There wasn't a lot of opportunity to put in information. We couldn't access what we needed quickly. Wasn't detail oriented. Just general lack of access of our information and not having that compacted was rough.

Easy to use, could use improvements
Reviewed by a Salesperson April 29th
Recommended: YES
✅ Verified Rating

Pros: It took awhile to get used to, but once I had it down it was easy to use.

Cons: It was rough not being able to do anything with my phone. I wish there was more capability.

Wish it seamlessly worked with other platforms
Reviewed by a Salesperson April 27th
Recommended: NO
✅ Verified Rating

Pros: Great for the most part.

Cons: I think there were some intuitive issues with integration. So many times its seems like the information should flow from plattform to plattform easily.

Works great!
Reviewed by an Owner Mar 23, 2020
Recommended: YES
✅ Verified Rating

Pros: We really like the system. It works really nice!

Cons: The customer service could use some work

I really like the CRM now with Blackbird.
Reviewed by a BDC Manager Feb 4, 2020
Recommended: YES
✅ Verified Rating

Pros: Once they got the bugs out of Blackbird it had become a very good tool.

Cons:

I give support a solid 5, the tool has some glitches.
Reviewed by a BDC Manager Jan 14, 2020
Recommended: YES
✅ Verified Rating

Pros: Their support team is really great, the tool itself has some issues and I know they are working on it.

Cons:

Patrick Mendoza

thanks for the feedback. What issues are you having? Can you send us a note at corporate communications@dealersocket.com and we'll get on it ASAP?

Have had this a long time, they've always been a good product for us.
Reviewed by a General Sales Manager Dec 11, 2019
Recommended: YES
✅ Verified Rating

Pros: DealerSocket's CRM seems to work well for every department so we are happy with this.

Cons:

Patrick Mendoza

Fantastic! Glad you like it and it's working for you!


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