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DealerSocket

DealerSocket CRM

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Star Rating Distribution:
468
115
20
8
18
Rating by Job Title:

Contact Info

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About the Product

DealerSocket’s CRM will allow you to manage fresh ups, phone ups and Internet leads all from one tool. Your dealership spends tens of thousands of dollars every month to get the phone to ring, get test drive appointments and generate Internet traffic. Make the most of the customer experience once engagement begins through improved business rules and increased sales staff accountability. The end result of choosing DealerSocket CRM? You will sell more cars.

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Last edited by Michael Fields on A few seconds ago

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
468
115
20
8
18

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Not what they used to be
Reviewed by a General Manager Last Week
Recommended: NO
✅ Verified Rating

Pros:

Cons: The 2 year extension I was offered in order to not pay an exorbitant amount for the completely useless Blackbird upgrade is not only misleading but terrible business practice. Everything about Dealersocket has been a disappointment. About 6 months ago when I began requesting a cancellation, I spent weeks of time getting you and Dealerfire/Dealersocket website provider to figure out why our website leads were not going into the CRM for 60 days and both of your departments were just pointing the blame at one another. See the service ticket history and the responses from your Customer Service Representatives We used to have quarterly onsite visits, and those have completely stopped despite my many requests for them and how much we needed them. We haven't had an account rep visit our store since almost a year ago- August 2016 when Moxie Greenwell was our rep. This is awful service! Calling support takes hours. The software is outdated, hard to use, ineffective and Blackbird does noth

I like the classic version!
Reviewed by a Salesperson July 7th
Recommended: YES
✅ Verified Rating

Pros: customer service is ok. we went back to the system before upgrades and it works better for us!

Cons: not happy with the backbird app

Steve was so awesome and so helpful.I learned so much during the short time he was here.
Reviewed by a BDC Manager June 30th
Recommended: YES
✅ Verified Rating

Pros: Easier to use than our old system now that Steve has taught me how to use it appropriately.

Cons:

I'm comfortable with CDK.. used for a long time!
Reviewed by a Dealer Professional June 30th
Recommended: YES
✅ Verified Rating

Pros: I like the old school propertys!

Cons:

Easy navigation on user interface.
Reviewed by an Internet Salesperson June 29th
Recommended: YES
✅ Verified Rating

Pros: It is easy to keep track of all the tasks that was done and tasks that needs to do for each client.

Cons:

still learning the system
Reviewed by a BDC Manager June 29th
Recommended: YES
✅ Verified Rating

Pros: Processes are very well written

Cons: Blackbird still seems to have a few bugs - would like a more robust reporting system

very easy to use and helpful
Reviewed by a Salesperson June 28th
Recommended: YES
✅ Verified Rating

Pros: helps me to follow up with my clients

Cons:

The templates are great!
Reviewed by a BDC Manager June 26th
Recommended: YES
✅ Verified Rating

Pros: dashboard is so cool! I like that i can build on my own without calling CRM

Cons:

The functionality of the new update is Great!
Reviewed by a Salesperson June 26th
Recommended: YES
✅ Verified Rating

Pros: Justin is very trusting and is very good at solving any problem we may have with the CRM. We have had some adjustments to the new updated, but that comes with change. I really like how the program does not time out.

Cons:

Had some success, looking forward to the new upgrade in product
Reviewed by a Salesperson June 23rd
Recommended: YES
✅ Verified Rating

Pros: We are so excited for the upgrade to the dealersocket

Cons: Still using the old platform, looking forward to upgrading to the new platform


Contact Info

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