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DealerSocket

DealerSocket CRM

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Star Rating Distribution:
94
63
32
17
13
Rating by Job Title:

Contact Info

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About the Product

DealerSocket’s CRM will allow you to manage fresh ups, phone ups and Internet leads all from one tool. Your dealership spends tens of thousands of dollars every month to get the phone to ring, get test drive appointments and generate Internet traffic. Make the most of the customer experience once engagement begins through improved business rules and increased sales staff accountability. The end result of choosing DealerSocket CRM? You will sell more cars.

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Last edited by Michael Fields on A few seconds ago

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
94
63
32
17
13

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Very Informative
Reviewed by a BDC Manager 3 days ago
Recommended: YES
✅ Verified Rating

Pros: DealerSocket helps keep you organized and on task. Helps with time management and easy to use.

Cons:

Not user friendly, made for nerds by nerds.
Reviewed by a General Sales Manager 3 days ago
Recommended: YES
✅ Verified Rating

Pros: The support is always good but it's just never been user friendly for me.

Cons: See above.

Best CRM!
Reviewed by a BDC Manager 3 days ago
Recommended: YES
✅ Verified Rating

Pros: Very user friendly and nice layout. The reporting available within DealerSocket is very useful and saves me a ton of time (not having to build them myself). They are constantly coming out with enhancements to make the experience even better! This is the best CRM I have ever used.

Cons:

Read all addendums and contracts before you sign ANYTHING !
Reviewed by a General Manager 5 days ago
Recommended: NO
✅ Verified Rating

Pros: I don't have many good things to say about DealerSocket today - Some of their people are awesome, and I wish them the best of luck.

Cons: We went to cancel our CRM, and low and behold I was told we had a 2 year contract. I said "who in their right mind would sign a 2 year contract" they answered "you did". So, I was sent a copy of this "2 Year Contract" it was a ZERO DOLLAR ADDEMDUM for their "Blackbird" and I remember the guy calling me asking me to please sign this thing for blackbird and it was no cost but "Legal" needed it. The A-Wipe didn't bother to mention.... BY THE WAY - WHEN YOU SIGN YOU ARE LOCKED INTO OUR CRM FOR AN ADDITIONAL 2 YEARS !! If he had told me what I was really signing i would had never signed such a thing. Yes they cheated me, and I guarantee I am not the only one who found this as a surprise or will find this as a surprise. Dealer Socket has never once upgraded their CRM to our liking, and has NEVER taken any suggestions from us. Their CRM is so outdated, it can't even mark a "Purchase" lead "purchased! They are clueless as to the fact that yes, DEALERS DO BUY VEHICLES FROM THE PUBLIC.

Dealersocket is useful in a lot of ways
Reviewed by a BDC Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: I'm able to get my leads for both Sales and Service in one place and it is very easy to go through and answer them. I also like that I can send emails directly from dealersocket and can save different templates.

Cons:

DealerSocket is a good CRM with a lot of good features.
Reviewed by a BDC Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: Reporting and Analytics are better than most. We have been lucky to have a great CSM from DealerSocket with Jake Carpenter who has been fantastic in helping and assisting us anytime we need it.

Cons:

A Power House CRM
Reviewed by a Dealer Professional 6 days ago
Recommended: YES
✅ Verified Rating

Pros: This is really a complete CRM with functions you can't even think of. Heat Customers, Sales checklist, and more. One of their strength is that you can configure your system by yourself and don't have to call Support all the time.

Cons: I wish they had a Report builder as many dealers have their own special little report. Although they have a ton of various reports, I do understand it is hard to accommodate everyone, so a report builder would solve the problem.

Top Notch People, Products and Support
Reviewed by a General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Dealersocket has always exceeded my expectations, and their people have always been extremely knowledgeable in all areas. I highly recommend Dealersocket's wide variety of product offerings to any auto dealer looking to streamline their software/online solutions.

Cons: None

Good Product
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: Reporting and Tracking sales and leads works well .

Cons: Too many business rules

I have had them for 7 years. Good company.
Reviewed by an Owner Last Week
Recommended: YES
✅ Verified Rating

Pros: I especially like Blackbird, great features.

Cons:


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