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DealerSocket

DealerSocket CRM

 Rate Product
Star Rating Distribution:
448
108
17
7
17
Rating by Job Title:

Contact Info

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About the Product

DealerSocket’s CRM will allow you to manage fresh ups, phone ups and Internet leads all from one tool. Your dealership spends tens of thousands of dollars every month to get the phone to ring, get test drive appointments and generate Internet traffic. Make the most of the customer experience once engagement begins through improved business rules and increased sales staff accountability. The end result of choosing DealerSocket CRM? You will sell more cars.

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Last edited by Michael Fields on A few seconds ago

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
448
108
17
7
17

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Can't get Customer Service assistance!
Reviewed by an Owner Yesterday
Recommended: NO
✅ Verified Rating

Pros:

Cons: Very frustrating! I use several different CRM's and this one needs improvement! I can't customize anything!

Easy to learn!
Reviewed by a BDC Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: User friendly! So many posibilities!

Cons:

Easy to use
Reviewed by a BDC Manager 6 days ago
Recommended: YES
✅ Verified Rating

Pros: This CRM is a good way to go, it is easy to use and will not confuse your employees. I feel that most CRMs are about the same, this one is a very fair price.

Cons: None

Not user friendly
Reviewed by a General Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Price is good for what you get

Cons: The system wasn't really user friendly, the reporting wasn't the best. If updated, it could be really good

Awesome CRM
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: This makes a salespersons job so much easier. Before we used this CRM I felt like I never had enough time to be productive at work and spend time with my family. This generates my to-do list and my followup list for me, I love that it has helped me sell more customers.

Cons: None

Customer service will make you run for the hills!
Reviewed by an Owner April 11th
Recommended: NO
✅ Verified Rating

Pros: Able to view both dealership locations under 1 login Mobile app convenience

Cons: CRM functionality Inability to perform tasks in the app CUSTOMER SERVICE

has worked well for a long time!
Reviewed by a BDC Manager April 10th
Recommended: YES
✅ Verified Rating

Pros: It's ok for the price. Looking for something better. .

Cons: needs updating!

Great CRM
Reviewed by a Sales Manager April 7th
Recommended: YES
✅ Verified Rating

Pros: If you are looking for a fool proof CRM, this is it. This thing seriously works great, I have loved it from the beginning. Easy to use and requires no explanation.

Cons: None

So Much Wasted Time
Reviewed by a General Manager April 3rd
Recommended: NO
✅ Verified Rating

Pros: only pro is the sales and support are nice people

Cons: Worst Service Ever. We have been dealing with connectivity to our DMS since probably Christmas, and still not resolved. Two of their tactics to resolve the issues is sell us THEIR DMS - Who in their right mind would buy a new DMS that cannot do Inventory with a scan tool ? it is like "why bother" - and another approach they have is trying to sell me "car wars" . What has just come to my attention, is why have I been paying for a "partial" CRM ? and why wasn't connecting the CRM to our DMS done Years and Years ago when we first got this thing ? It is so frustrating I cannot and will not hold my tongue any longer. DealerSocket has gotten too big for their britches, and their serve and follow up is the absolute worst.

terrible customer service
Reviewed by an Owner April 2nd
Recommended: NO
✅ Verified Rating

Pros: Signed up for product and paid installation deposit of almost $800. They answered all my calls and emails prior to placing deposit. After we signed contract things changed. The only response we had on all of our emails was a auto response that we will receive a call soon. They simply ignored our calls.When we requested cancellation, they refused to return our deposit , while no product was ever installed and no service was ever provided. Had to get our money back through State Attorney General Office.

Cons: Don't count on any customer service.


Contact Info

Do you work for DealerSocket? Claim your company page now!

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