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DealerSocket

DealerSocket CRM

 Rate Product
Star Rating Distribution:
168
120
79
54
41
Rating by Job Title:

Contact Info

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About the Product

DealerSocket’s CRM will allow you to manage fresh ups, phone ups and Internet leads all from one tool. Your dealership spends tens of thousands of dollars every month to get the phone to ring, get test drive appointments and generate Internet traffic. Make the most of the customer experience once engagement begins through improved business rules and increased sales staff accountability. The end result of choosing DealerSocket CRM? You will sell more cars.

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Last edited by Michael Fields on A few seconds ago

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
168
120
79
54
41

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Consistent
Reviewed by a BDC Manager 1 hour ago
Recommended: YES
✅ Verified Rating

Pros: They do a great job. They are consistent and don't have a lot of bugs. The support has always been great.

Cons: I think they are already doing what they need to improve.

We like the product but wish there was more included in the CRM
Reviewed by a Marketing Director 6 days ago
Recommended: YES
✅ Verified Rating

Pros: Socket is a great company and all it smooth running.

Cons: Too many tools that are expensive.

good product, not so good people
Reviewed by BDC Manager 6 days ago
Recommended: NO
✅ Verified Rating

Pros: liked the product for the most part.

Cons: the people weren't great..

Does the job but more should be included.
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Basic CRM is good, but its expensive to add on.

Cons: Everything costs extra.

We use this CRM for 50 stores.
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Happy with the product. Many options and support is good.

Cons: Sometimes they can't keep up with the pace but usually its great.

Issues between DMS and CRM.
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: DS CRM is great software and easy to navigate.

Cons: Issues when pushing information fields to DMS it doesn't match, we have to manually input correct phone and addresses which wastes a lot of time.

This system could be so much better.
Reviewed by a BDC Manager November 20th
Recommended: YES
✅ Verified Rating

Pros: The DMS is amazing, but the CRM is a mess

Cons:

Manages all leads and integrates well with all apps.
Reviewed by a BDC Manager November 19th
Recommended: YES
✅ Verified Rating

Pros: Does the job, no complaints. Support is good!

Cons:

We switched several years ago and it was a huge step up.
Reviewed by a Salesperson November 19th
Recommended: YES
✅ Verified Rating

Pros: So much is included and it is an easy tracking system.

Cons:

Need more rep involvement
Reviewed by Internet Director November 16th
Recommended: NO
✅ Verified Rating

Pros: Embracing it and trying to use this to the best of its ability

Cons: We would like our rep to visit and check in with us more often. It would be ideal to have someone who was local and isn't remote. We see our rep once a quarter and that isn't enough. We have to call the customer service line and try to figure out how to make changes ourselves. We would love live webinars- those would help more than recorded webinars where no one can ask questions.


Contact Info

Do you work for DealerSocket? Claim your company page now!

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