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DealerSocket

DealerSocket CRM

 Rate Product
Star Rating Distribution:
494
120
21
11
19
Rating by Job Title:

Contact Info

Do you work for DealerSocket? Claim your company page now!

About the Product

DealerSocket’s CRM will allow you to manage fresh ups, phone ups and Internet leads all from one tool. Your dealership spends tens of thousands of dollars every month to get the phone to ring, get test drive appointments and generate Internet traffic. Make the most of the customer experience once engagement begins through improved business rules and increased sales staff accountability. The end result of choosing DealerSocket CRM? You will sell more cars.

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Last edited by Michael Fields on A few seconds ago

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
494
120
21
11
19

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

WAST OF MONEY AND TIME, THEY ONLY CARE ABOUT TAKING YOUR MONEY!!
Reviewed by an Owner February 6th
Recommended: NO
✅ Verified Rating

Pros: WE DON'T HAVE ANYTHING GOOD TO SAY ABOUT THEM WE WASTED OUR TIME AND MONEY

Cons: WE ARE WILLING TO EVEN PAY MORE THAN WHAT THEY ARE CHARGING, AS LONG WE GET BETTER SERVICE.... THEY LIED TO US AND HAD US LOCKED IN FOR ONE YEAR CONTRACT... W GOT TIRED OF THEM NOT SETTING US UP FOR SUCCESS SO WENT REACHED OUT FOR ANOTHER CRM. WE ARE WAITING FOR THE CONTRACT TO END SOON BUT VERY DISAPPOINTED PAYING THERE OVER $10,000 FOR NOTHING THEY ARE THE WORST SERVICE I EVER HAD IN THE PAST 10 YEARS I BEEN IN THE AUTO BUSINESS,

great system!
Reviewed by a Salesperson January 17th
Recommended: YES
✅ Verified Rating

Pros: makes organization easy, helps close sales, makes sure all customers are looked after.

Cons:

CRM will be very helpful compared to our old system
Reviewed by a BDC Manager January 12th
Recommended: YES
✅ Verified Rating

Pros: Trainers helped with every step they could and did very well considering we didn't expect them this soon.

Cons: Miscommunication, Some kinks and issues in the system that weren't resolved prior to the activation. License scanner still on hold.

I hoped dealersocket would be an upgrade, but it just slowed us down and frustated us
Reviewed by an Owner January 6th
Recommended: NO
✅ Verified Rating

Pros: Stylish and intuitive design. I love the search feature and how you can type any information into the search bar to find your vehicle (e.g. part of the vin, part of the stock #) and you can sort easily by any column. The dashboard is awesome and shows a great summary of the business' performance. They also had friendly customer support agents

Cons: Our account manager was impossible to reach because they kept switching. Getting reports were a nightmare, they hardly ever worked. Even customer support couldn't help us. Using the "Print" button was always a gamble especially when you're trying to print a payment schedule for a customer and it won't do anything. Customer support was slow (especially on Saturdays) you have to go through phone menus just to to them and you can be on hold for a while. Biggest con, is I was told I could cancel anytime but apparently not, and now I have to go through an ordeal of waiting to get out of the contract which will probably won't happen. Stay away, the mistake of choosing Dealersocket has cost us so much time and frustration and is going to cost us thousands of dollars in payments for a contract I cant get out of.

Not the right for our company...nearly impossible to get canceled.
Reviewed by an Owner Dec 27, 2017
Recommended: NO
✅ Verified Rating

Pros: We did not use the tool long enough to enjoy its good features.

Cons: We were told we could cancel with no penalty or obligation during our initial period. 5 weeks in, we sent in written cancelation notitce. Joanie said she would "forward our request to the legal department." 6 weeks later they still pretend like we're a client. No word from "legal" yet. Are they going to sue us for not wanting to be their client, or what? 2 weeks ago I got a call from someone who was just "checking in" to see if there was anything they could do to help us with the CRM. Yes - cancel us already! "that's up to our legal team." PHARAOH, LET MY PEOPLE GO! Who wants to work with a company that can't accept no for an answer? We've moved on - please do the same.

Not the product it used to me
Reviewed by a Dealer Professional Dec 19, 2017
Recommended: NO
✅ Verified Rating

Pros: used to have alot more confidence.

Cons: Data protection is shakey - documented data problems that cost our dealership alot of money

Happy with the product!
Reviewed by an Internet Director Dec 15, 2017
Recommended: YES
✅ Verified Rating

Pros: No complaints and easy to use!

Cons:

Easy to use for everyone! Reporting is top notch and so is the support.
Reviewed by a Group Executive Dec 12, 2017
Recommended: YES
✅ Verified Rating

Pros: Easy to use Easy to navigate

Cons: Training classes only available for a short time.

Great overall product. Needs some improvements.
Reviewed by a Finance Manager/Director Dec 11, 2017
Recommended: YES
✅ Verified Rating

Pros: Great for helping keep on task

Cons:

Outstanding product, impeccable design
Reviewed by a Salesperson Dec 1, 2017
Recommended: YES
✅ Verified Rating

Pros: Very user friendly, mobile app is very useful when on the line, allows you to put all necessary info on the customer, helps you keep track of all your tasks. 5 stars

Cons: None at this monent


Contact Info

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