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DealerSocket

DealerSocket CRM

 Rate Product
Star Rating Distribution:
496
120
22
11
23
Rating by Job Title:

Contact Info

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About the Product

DealerSocket’s CRM will allow you to manage fresh ups, phone ups and Internet leads all from one tool. Your dealership spends tens of thousands of dollars every month to get the phone to ring, get test drive appointments and generate Internet traffic. Make the most of the customer experience once engagement begins through improved business rules and increased sales staff accountability. The end result of choosing DealerSocket CRM? You will sell more cars.

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Last edited by Michael Fields on A few seconds ago

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
496
120
22
11
23

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

I am just learning and loving the crm so far
Reviewed by a Salesperson April 7th
Recommended: YES
✅ Verified Rating

Pros: being able to keep everything and everyone straight!!

Cons: n/a

Excellent!
Reviewed by a Group Executive April 1st
Recommended: YES
✅ Verified Rating

Pros: Top notch customer service! Our rep, Steve Martin was patient, answered all of our questions promptly, and have us set up on the right track to succeed!

Cons: None to report

Great platform for every Sales and Service need.
Reviewed by a BDC Manager March 30th
Recommended: YES
✅ Verified Rating

Pros: Personalize all settings and Campaigns

Cons: Not a fan of BlackBird-runs slow and Classic is much more organized and easier to train new hires due to the simplicity.

Great product
Reviewed by a Finance Manager/Director March 26th
Recommended: YES
✅ Verified Rating

Pros: Very user friendly! Helps me keep track of my customers and what needs to be done on each one of them!

Cons:

Great CRM!
Reviewed by a Salesperson March 16th
Recommended: YES
✅ Verified Rating

Pros: Easy to navigate CRM helps me keep track of my leads

Cons:

User Friendly CRM
Reviewed by a Salesperson March 16th
Recommended: YES
✅ Verified Rating

Pros: User friendly CRM, love the mobile app... Makes my day to day more efficient.

Cons:

Worst Company I have ever worked with! If there was a negative star I would give them one!
Reviewed by an Owner March 10th
Recommended: NO
✅ Verified Rating

Pros: Nothing!

Cons: Do yourself a favor and stay away from this company and any product that they would try to sell you. ZERO customer service and ZERO after sales support, I had better luck with carsforsale.com, paying them only 99 a month. I am paying these guys close to 1500 and I am canceling them today! I have lost business for the last 14 days, I would not use them If they pay me! STAY AWAY!

Worst CRM Ever
Reviewed by an Internet Salesperson March 3rd
Recommended: NO
✅ Verified Rating

Pros: We no longer use them

Cons: Easily the most unorganized and unnecessarily complicated CRM known to man. A task that typically would have taken us a total of 10-15 sec to complete takes maybe 1 or 2 min in DealerSocket. The time adds up and totally kills productiveness and efficiency. We did have in store set up and it was less than helpful. Getting in touch with support was also a time consuming chore. So happy I never have to use or hear the word "widget" again.

Not functional for busy store
Reviewed by an Internet Director March 2nd
Recommended: NO
✅ Verified Rating

Pros: If Dealer Socket were used in a small store with not many leads and less customers, it would probably function just fine.

Cons: If you're a busy store that has lots of follow up and leads, this is by far the worst product you can use. Unfriendly desklog, It does not allow you to easily organize. Too many clicks for one task, slowing down follow up time considerably. Use eLeads, far better system

Horrible Company, Product, and Service
Reviewed by an Owner February 28th
Recommended: NO
✅ Verified Rating

Pros: None

Cons: THIER PRODUCT IS LACKING AT BEST- CONSTANTLY THROWING ERROR CODES WHILE TRYING TO WORK A DEAL. . WHEN YOU HAVE CUSTOMERS ON YOUR SHOWROOM, OR WAITING TO GO INTO F


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