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DealerSocket

DealerSocket CRM

 Rate Product
Star Rating Distribution:
445
107
15
6
14
Rating by Job Title:

Contact Info

Do you work for DealerSocket? Claim your company page now!

About the Product

DealerSocket’s CRM will allow you to manage fresh ups, phone ups and Internet leads all from one tool. Your dealership spends tens of thousands of dollars every month to get the phone to ring, get test drive appointments and generate Internet traffic. Make the most of the customer experience once engagement begins through improved business rules and increased sales staff accountability. The end result of choosing DealerSocket CRM? You will sell more cars.

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Last edited by Michael Fields on A few seconds ago

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
445
107
15
6
14

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Great features!
Reviewed by Finance Manager/Director Yesterday
Recommended: YES
✅ Verified Rating

Pros: We would never switch CRM's. Very happy with this Product!

Cons:

Good Product needed better training!
Reviewed by a General Sales Manager Yesterday
Recommended: YES
✅ Verified Rating

Pros: I do like that I get everything in one tool!

Cons: It's been 6 months and we are still learning how to use this product.

Used this CRM for years! We like everything about it!
Reviewed by General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Great Customer Service and integrates perfectly with our Website!!

Cons:

Simple to use but there's problems
Reviewed by a BDC Manager Last Week
Recommended: NO
✅ Verified Rating

Pros:

Cons: not a good tracking system. I save info and it doesn't save. Very frustrating

Needs a lot of work
Reviewed by a Dealer Professional Last Week
Recommended: NO
✅ Verified Rating

Pros: I cannot say how much I hated this CRM! The entire program needs to be redone.

Cons: The biggest issue that we ran into was that our lead providers would send us duplicate leads, for every duplicate lead we received the CRM would also duplicate customers, led to our sales guys being frustrated and wasting time.

If you ever have a problem, It is fixed quickly!!
Reviewed by Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Reports are Great!! Easy to make changes!

Cons:

Good CRM overall
Reviewed by a BDC Manager March 10th
Recommended: YES
✅ Verified Rating

Pros: This CRM is well rounded and easy to use. I love how well it integrates with our DMS, makes it easy to pull up a massive amount of info.

Cons: While the CRM is solid, we have had horrible luck with our rep. DealerSocket customer service has been responsive, but our local rep oversteps his boundaries with management frequently.

Needs a lot of work.
Reviewed by a Salesperson March 10th
Recommended: NO
✅ Verified Rating

Pros: This CRM has been outdated for a very long time!

Cons: These guys need to do a total overhaul of their product, it seems like they were leading the industry when they first started, but they never updated their software. It needs a lot of work!

The CRM has everything we need!
Reviewed by Other March 9th
Recommended: YES
✅ Verified Rating

Pros: They do everything we need them to do and its one of the easiest CRMs I've used.

Cons:

Great CRM
Reviewed by Other March 9th
Recommended: YES
✅ Verified Rating

Pros: This is the best CRM I have used. It is very user friendly and intuitive. I really like that emails are easy to customize and save as templates, it saves me ten steps from my previous CRM. CRM is also very customizable, it is nice to be able to do this myself rather than having to work through the company and wait two weeks for them to do it.

Cons: None


Contact Info

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