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DealerSocket

DealerSocket CRM

 Rate Product
Star Rating Distribution:
82
28
13
6
6
Rating by Job Title:

Contact Info

Do you work for DealerSocket? Claim your company page now!

About the Product


DealerSocket’s CRM enables dealers to differentiate from the competition and drive loyalty through the delivery of faster, more personalized, more convenient customer and employee experiences. With DealerSocket, dealers have access to a rich feature set through a modern interface, both of which are amplified by consistent, user-guided innovations.

Configured to meet the needs of each dealer, DealerSocket’s robust CRM scales and adapts to changing customer, business, and market needs. Seamless integration processes for service, desking, data mining, website leads, digital retailing, OEM feeds, and third-party data all function within the CRM. On the back end, the CRM offers extensive reporting options so dealers can readily identify areas for improvement and optimize spend. Unlimited automation workflows and dynamic messaging tools enable dealers to communicate, when and how it matters. The CRM layers business intelligence throughout every step of the sales and marketing process to help dealers provide meaningful, memorable experiences that keep customers coming back.​

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Last edited by Lynda Nguyen on January 30th

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
82
28
13
6
6

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Works great!
Reviewed by an Owner Last Week
Recommended: YES
✅ Verified Rating

Pros: We really like the system. It works really nice!

Cons: The customer service could use some work

I really like the CRM now with Blackbird.
Reviewed by a BDC Manager February 4th
Recommended: YES
✅ Verified Rating

Pros: Once they got the bugs out of Blackbird it had become a very good tool.

Cons:

I give support a solid 5, the tool has some glitches.
Reviewed by a BDC Manager January 14th
Recommended: YES
✅ Verified Rating

Pros: Their support team is really great, the tool itself has some issues and I know they are working on it.

Cons:

Patrick Mendoza

thanks for the feedback. What issues are you having? Can you send us a note at corporate communications@dealersocket.com and we'll get on it ASAP?

Have had this a long time, they've always been a good product for us.
Reviewed by a General Sales Manager Dec 11, 2019
Recommended: YES
✅ Verified Rating

Pros: DealerSocket's CRM seems to work well for every department so we are happy with this.

Cons:

Patrick Mendoza

Fantastic! Glad you like it and it's working for you!

This CRM is working great for me, smooth and efficient.
Reviewed by a Marketing Director Dec 10, 2019
Recommended: YES
✅ Verified Rating

Pros: For my job duties this is a great CRM and keeps me organized.

Cons:

Patrick Mendoza

Excellent! Glad to hear it.

I love their CRM, the best I've ever worked with.
Reviewed by a BDC Manager Dec 3, 2019
Recommended: YES
✅ Verified Rating

Pros: It's a very manageable CRM, intuitive and flexible. Easy to navigate and great at handling all the information for us.

Cons:

Patrick Mendoza

Glad you like it!

Great company and customer support is always available.
Reviewed by a General Sales Manager Dec 3, 2019
Recommended: YES
✅ Verified Rating

Pros: The CRM is easy to use, very flexible and most of my employees like using it. If they all like it you know it works well for the dealership.

Cons:

Patrick Mendoza

We strive to have White Glove service in everything we do. Thank you for the feedback!

I like working with this company, they have superior products.
Reviewed by an Internet Director Dec 2, 2019
Recommended: YES
✅ Verified Rating

Pros: The CRM is functionally a superior product but easy for all of us to use. It is easy to manage and very flexible.

Cons:

Patrick Mendoza

We think they're superior, too!

Patrick Mendoza

Great feedback, thank you!

Simple to use, I really like Blackbird.
Reviewed by a Service Manager Nov 27, 2019
Recommended: YES
✅ Verified Rating

Pros: This is really user friendly, I can find information various ways and very quickly. Keeps me on task and tracks my daily progress. Manages the customers very well.

Cons:

Patrick Mendoza

Blackbird has been a hit and helps people stay on task!

Great for internet sales, easy to manage, up to date.
Reviewed by an Internet Salesperson Nov 25, 2019
Recommended: YES
✅ Verified Rating

Pros: Great for internet sales, easy to manage, up to date.

Cons:

Patrick Mendoza

Thank you for the feedback! Glad you like our CRM!


Contact Info

Do you work for DealerSocket? Claim your company page now!

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