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DealerSocket

DealerSocket CRM

 Rate Product
Star Rating Distribution:
165
128
82
56
37
Rating by Job Title:

Contact Info

Do you work for DealerSocket? Claim your company page now!

About the Product

DealerSocket’s CRM will allow you to manage fresh ups, phone ups and Internet leads all from one tool. Your dealership spends tens of thousands of dollars every month to get the phone to ring, get test drive appointments and generate Internet traffic. Make the most of the customer experience once engagement begins through improved business rules and increased sales staff accountability. The end result of choosing DealerSocket CRM? You will sell more cars.

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Last edited by Michael Fields on A few seconds ago

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
165
128
82
56
37

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

LA LA Love it
Reviewed by a BDC Manager 2 days ago
Recommended: YES
✅ Verified Rating

Pros: Pros? My Rep Mike Tait. He is literally ALWAYS available to help and more than willing. Really really. I deal with a LOT of vendors and I don't have anybody that pays as much attention to their clients as Mike.

Cons: I wouldn't call them cons, more like quirks in the Blackbird platform. BUT I have a relationship w your tech team as well. And they help me out with that stuff. Oh! One improvement i wish we could make is that I wish we could send out auto email sat an appointed time instead of just whenever the servers are used least. Just a thought

CRM does a great job with both new leads and lead managment
Reviewed by a BDC Manager 3 days ago
Recommended: YES
✅ Verified Rating

Pros: Customer service and Account Managers are very supportive and effective with helping out in all areas. Easy to Navigate. The New Score Board is AWESOME! Just added!

Cons: I wish that the whole site moved over to Black Bird sooner than later. Once you see Black Bird - you will love it!

I have used eLeads, and VinSolutions and this is by FAR the best for everyday use!
Reviewed by an Internet Salesperson 3 days ago
Recommended: YES
✅ Verified Rating

Pros: User Friendly, Easy to change and fit to whatever your role is within the dealership. Great reporting tools for management. Easy to hold everybody accountable for their productivity in their day to day tasks! But the number one selling point is the customer service that I have gotten from Stephen Jensen. he has walked me through every little step and gone above and beyond to make sure our CRM was set up for success.

Cons:

Would give a 5 but support was slow for awhile.
Reviewed by Sales Manager 4 days ago
Recommended: YES
✅ Verified Rating

Pros: The platform is great, easy to manage and find information, for awhile support was not great but it is getting better all the time.

Cons:

Seems bulky and a lot of work.
Reviewed by a Marketing Director 5 days ago
Recommended: YES
✅ Verified Rating

Pros: Good system but time consuming to use.

Cons: Using each tool requires a separate login.

Perfect Training. Couldn't have done a better job
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Very easy to follow along. The CRM fits all Computer knowledge levels. Easy to use but full of information and details.

Cons: Cant think of any at the moment.

Works great!
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: We love working with them.

Cons:

Scott was very helpful and patient.
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: Was able to help me with the issues I was having with dealersocket.

Cons: no negative

It is easy to use
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Easy to manage and to find what you need

Cons: It needs an update for easier way to clear out and have more tutorials

Great Customer Service
Reviewed by a BDC Manager May 9th
Recommended: YES
✅ Verified Rating

Pros: They do a really good job and they are very helpful.

Cons:


Contact Info

Do you work for DealerSocket? Claim your company page now!

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