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DealerSocket

DealerSocket Service

 Rate Product
Star Rating Distribution:
4
1
0
0
1
Rating by Job Title:

Contact Info

phone 949-900-0300
Do you work for DealerSocket? Claim your company page now!

About the Product

Increase first-service appointments and monitor existing service appointments, automate confirmations, as well as manage no-shows, follow-ups, and your loaner car fleet all through DealerSockets Fixed Operations Service tool.

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Last edited by Michael Fields on A few seconds ago

Product Summary

Star Rating Distribution:
4
1
0
0
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

A great tool to help with service scheduling
Reviewed by a Marketing Director August 25th
Recommended: YES
✅ Verified Rating

Pros: Great templated emails, customization and accurate.

Cons: interaction with DMS is a challenge with tracking VINs

A GREAT PROGRAM
Reviewed by a Service Associate August 24th
Recommended: YES
✅ Verified Rating

Pros: A GREAT RESOURCE TO USE AS SCHEDULING AND EASY TO NAVIGATE

Cons: THE NOTES DO NOT SAVE AND CARRY FROM APPOINTMENT TO APPOINTMENT

Easy to use
Reviewed by a Service Associate August 24th
Recommended: YES
✅ Verified Rating

Pros: user friendly, everything you need on one screen

Cons: cannot use work notes feature unless setting a appointment, sometimes run slow and takes a while to save appointment

Very happy with the program.
Reviewed by a Service Associate August 24th
Recommended: YES
✅ Verified Rating

Pros: Seems to be a very user friendly program.

Cons: I have not had any trouble in the short time I have been using.

DealerSocket service scheduling is great!
Reviewed by a Fixed Ops Director August 17th
Recommended: YES
✅ Verified Rating

Pros: The service scheduling product has helped us capture a higher percentage of OnStar and web leads. The interface is very user friendly and the reporting is second to none. It allows me to track true no-show appointments and follow-up with those customers in a timely fashion. The reporting allows me to calculate show rates and close rates and actually track individual performance and set goals. DealerSocket support is also head and shoulders ahead of our previous scheduling tool.

Cons: None that I have found yet.

Dealer Rating
Reviewed by a Dealer Professional Aug 21, 2015
Recommended: NO
✅ Verified Rating

Pros:

Cons: Overall using this product for service is super frustrating. The layout and the usage on the service side is not user friendly. Not a realistic program for a centralized BDC.

Dealer Rating
Reviewed by a Dealer Professional Oct 13, 2014
Recommended: YES
✅ Verified Rating

Pros: Have used Dealersocket for years now and have always appreciated their level of service. Whether it be product training, providing best practices or support help, I am always treated like a VIP. Great product. Great people.

Cons:

Dealer Rating
Reviewed by a Dealer Professional Aug 13, 2014
Recommended: YES
✅ Verified Rating

Pros: This is a good tool for keeping track of appointments

Cons:

Dealer Rating
Reviewed by a Dealer Professional Jul 30, 2014
Recommended: YES
✅ Verified Rating

Pros: Yes, I would recommend this product.

Cons:

Dealer Rating
Reviewed by a Dealer Professional Jul 25, 2014
Recommended: YES
✅ Verified Rating

Pros: I use this for follow up and its wonderful. Very convenient and helpful

Cons: None


Contact Info

phone 949-900-0300
Do you work for DealerSocket? Claim your company page now!

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