Pros: Makes service so much easier. Everything we nee is at our fingertips!
Pros: glitches and hard to manage! holes in the information updates!
Pros: The system is easy to use.
Cons: Very limited function and have integration push problems.
Pros: Intuitive scheduling and an interactive scheduler tool for the website
Cons: add on for text option
Pros: Great templated emails, customization and accurate.
Cons: interaction with DMS is a challenge with tracking VINs
Pros: A GREAT RESOURCE TO USE AS SCHEDULING AND EASY TO NAVIGATE
Cons: THE NOTES DO NOT SAVE AND CARRY FROM APPOINTMENT TO APPOINTMENT
Pros: user friendly, everything you need on one screen
Cons: cannot use work notes feature unless setting a appointment, sometimes run slow and takes a while to save appointment
Pros: Seems to be a very user friendly program.
Cons: I have not had any trouble in the short time I have been using.
Pros: The service scheduling product has helped us capture a higher percentage of OnStar and web leads. The interface is very user friendly and the reporting is second to none. It allows me to track true no-show appointments and follow-up with those customers in a timely fashion. The reporting allows me to calculate show rates and close rates and actually track individual performance and set goals. DealerSocket support is also head and shoulders ahead of our previous scheduling tool.
Cons: None that I have found yet.
Cons: Overall using this product for service is super frustrating. The layout and the usage on the service side is not user friendly. Not a realistic program for a centralized BDC.
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