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DealerSocket

IDMS

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Star Rating Distribution:
7
5
2
5
3
Rating by Job Title:

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About the Product

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Product Summary

Star Rating Distribution:
7
5
2
5
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

I cannot recommend staff or product
Reviewed by Marketing Director Dec 20, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: Inside reporting is repeatedly inaccurate.

This tool is a nightmare.
Reviewed by a Finance Manager/Director Dec 18, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: We are locked in a contract and there is no way out. The product mal-functions all the time.

Rep needs to be more responsive
Reviewed by an Owner Dec 17, 2018
Recommended: NO
✅ Verified Rating

Pros: Good for the most part.

Cons: I wish it was easier to use. We could also use some follow up from our rep.

Ease of use. Friendly with all other products.
Reviewed by a Salesperson Dec 14, 2018
Recommended: YES
✅ Verified Rating

Pros: Organization is a great outcome. Information is never lost.

Cons:

If you want an accurate system, this is it.
Reviewed by a Salesperson Dec 13, 2018
Recommended: YES
✅ Verified Rating

Pros: Our rep is wonderful and always checking to make sure all is well. This system is robust and has allwe ever need.

Cons:

Customer support could use improvement
Reviewed by Other Nov 8, 2018
Recommended: YES
✅ Verified Rating

Pros: Integrates well with our CRM. We like it for the most part.

Cons: Doesn't give us the greatest data. Support could use an improvement as well.

Adequate training provided. Complicated. Missing key features.
Reviewed by an Owner Oct 1, 2018
Recommended: NO
✅ Verified Rating

Pros: Can categorize inventory by status (available, recon, spot delivered, etc.). All info to value/price vehicle on one page (Carfax, NADA, Cost, etc.). I liked my sales rep. Phone support people are nice and helpful. After-sale admin staff not helpful.

Cons: Terrible training. Webinars and phone support only. Far too complicated for that to be sufficient. Also missing key features, such as the accruing floor plan interest as a cost. Only pulls certain info from CRM, so there is still a lot of unnecessary re-keying of info.

Expensive and not worth the price.
Reviewed by an Owner Sep 7, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: System was confusing and not compatible with our CRM.

Excellent reporting and information.
Reviewed by Marketing Director Aug 17, 2018
Recommended: YES
✅ Verified Rating

Pros: No complaints. Everything is always current and problems are taken care of efficiently. Employees like the system, easy to learn.

Cons:

Overall quite satisfied with.
Reviewed by Internet Director Jun 21, 2018
Recommended: YES
✅ Verified Rating

Pros: This is user friendly and a solid product.

Cons: The support wait time is terrible. The only downside.


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