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DealerSocket

IDMS

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1
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About the Product

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Product Summary

Star Rating Distribution:
2
3
0
2
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Easy to use and navigate
Reviewed by Internet Director March 13th
Recommended: YES
✅ Verified Rating

Pros: The customer profiles are easy to navigate

Cons:

They are great unless you ned them asap
Reviewed by an Internet Salesperson February 26th
Recommended: YES
✅ Verified Rating

Pros: Solid DMS and is user friendly.

Cons:

needs work on support end
Reviewed by Other February 20th
Recommended: NO
✅ Verified Rating

Pros:

Cons: I wish that maintenance requests didn't take so long.

Horrible product since merger
Reviewed by an Owner January 26th
Recommended: NO
✅ Verified Rating

Pros: What does work is easy to use.

Cons: Mobile app is a joke, missing many documents, and most do not print correctly. Tech support is a joke, and everything takes two weeks.

Dealersocket was suppose to be our "Upgrade" ended up being a huge headache. Stay Away
Reviewed by an Owner January 6th
Recommended: NO
✅ Verified Rating

Pros: Stylish and intuitive design. I love the search feature and how you can type any information into the search bar to find your vehicle (e.g. part of the vin, part of the stock #) and you can sort easily by any column. The dashboard is awesome and shows a great summary of the business' performance. They also had friendly customer support agents

Cons: Our account manager was impossible to reach because they kept switching. Getting reports were a nightmare, they hardly ever worked. Even customer support couldn't help us. Using the "Print" button was always a gamble especially when you're trying to print a payment schedule for a customer and it won't do anything. Customer support was slow (especially on Saturdays) you have to go through phone menus just to to them and you can be on hold for a while. Biggest con, is I was told I could cancel anytime but apparently not, and now I have to go through an ordeal of waiting to get out of the contract which will probably won't happen. Stay away, the mistake of choosing Dealersocket has cost us so much time and frustration and is going to cost us thousands of dollars in payments for a contract I cant get out of.

Expensive nut worth it!
Reviewed by a Sales Manager Dec 11, 2017
Recommended: YES
✅ Verified Rating

Pros: Managing, reporting and analyzing are easy!

Cons:

Happy with the management processes!
Reviewed by a Marketing Director Sep 15, 2017
Recommended: YES
✅ Verified Rating

Pros: Their support is good too! keeps all apps together!

Cons:

All around good product
Reviewed by a Marketing Director Aug 22, 2017
Recommended: YES
✅ Verified Rating

Pros: This definitely makes life easier. DealerSocket has been so great to work with; customer service is awesome and they are very patient.

Cons:


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