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DealerSocket

SocketTalk

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Star Rating Distribution:
9
2
1
0
2
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About the Product

SocketTalk is a tool that allows you to text customers from within the DealerSocket CRM. It saves all text communications in the notes, and has an opt in message that is sent.

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Product Summary

Star Rating Distribution:
9
2
1
0
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

DOES NOT GLITCH, RELIABLE
Reviewed by a Salesperson Sep 29, 2016
Recommended: YES
✅ Verified Rating

Pros: LIKE THAT I CAN COMMUNICATE AND RECORD TEXT MESSAGE CUSTOMER CONVERSATIONS ON THE CRM

Cons: CANNOT ATTACH TO MESSAGES, I.E. PICTURES

Good Product
Reviewed by a BDC Manager Sep 29, 2016
Recommended: YES
✅ Verified Rating

Pros: Easy to navigate, have not had problems

Cons:

Easy messaging
Reviewed by a BDC Manager Sep 28, 2016
Recommended: YES
✅ Verified Rating

Pros: Socket Talk makes it easy to get instant messages to the dealership.

Cons: None

Easy texting on the desktop or phone
Reviewed by a Salesperson Sep 27, 2016
Recommended: YES
✅ Verified Rating

Pros: I like how you can text message from the system using text templates. The best thing that I use it for is to send customers our address.

Cons: I wish the opt in message said my name in it.

Beneficial for staying in touch with prospects
Reviewed by a Sales Manager Sep 26, 2016
Recommended: YES
✅ Verified Rating

Pros: Texts notes automatically put in notes. Allows customers to opt in or out to stay compliant Quick interaction between customer and salesperson

Cons: Not able to send pictures/attachments Occasionally makes you have to have customer re-opt in after customer has already opted-in No notification in To Dos of customer opting in to Socket Talk initially

Very convenient!
Reviewed by a BDC Manager Sep 21, 2016
Recommended: YES
✅ Verified Rating

Pros: Love that I can click and text the customer without having to put in the phone number! Everything I need is all right there!

Cons: They have to accept all the conditions to be able to communicate with them via text

I love it. It's my favorite thing about Dealersocket.
Reviewed by a Dealer Professional Sep 21, 2016
Recommended: YES
✅ Verified Rating

Pros: Easy to use. Protects us legally. Generates a lot of business.

Cons: None

not a huge fan
Reviewed by an Internet Director Sep 21, 2016
Recommended: NO
✅ Verified Rating

Pros: compliance, i can use it to communicate with staff too

Cons: the opt in notification only goes to the sender. If a bdc rep sends the opt in text the assigned salesman is left out of the loop

Great way to communicate with not only customers but the entire team.
Reviewed by a Group Executive Sep 8, 2016
Recommended: YES
✅ Verified Rating

Pros: Easy to use and keeps us compliant.

Cons:

Very helpful. Wouldn't set most appointments without it.
Reviewed by an Internet Salesperson Sep 1, 2016
Recommended: YES
✅ Verified Rating

Pros: I wouldn't make contact with most of my customers if it wasn't for Socket Talk. Customers would rather text than talk these days.

Cons: Unable to send or receive pictures.


Contact Info

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