Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
DealerSynergy

DealerSynergy

Exclusive Blog Posts

What People Are Looking For In An Auto Repair Shop

What People Are Looking For In An Auto Repair Shop

Those who have been involved in some sort of accident have the next step of finding an auto repair shop. These shops are not all created equal as some are …

One Price Selling – What Are You Waiting For?

One Price Selling – What Are You Waiting For?

Most Dealers are closer to a One Price Selling sales process than they may realize. If you’re an excellent pre-owned dealer you’re basically no…

What Is Your Chemistry With Women Buyers?

What Is Your Chemistry With Women Buyers?

Wow, its December. Last month of the year. Now is the perfect time to begin to reflect on the customer processes, engagement and strategies you have in pla…

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

If it’s time for you to take the next steps in your career, there are some tried-and-true methods that can ensure your success. All business professi…

BDC training for 2017

BDC training for 2017

  We have a service and sales bdc team for each of our stores. One is a Hyundai store and the other is a Chevrolet store. We have Three sales Bus…

Automotive Internet Sales / Phone Sales "What to Do if There is NO Phone Number or a Bogus Number"

 

 

http://www.dealersynergy.com 

Automotive Internet Sales / Phone Sales "What to Do if There is NO Phone Number or a Bogus Number"  

The hardest part of Automotive Internet Sales or Business Development is simply getting the prospect on the phone and that in part is because you might not have ANY phone number to contact them or its a wrong / bogus phone number... OR you might have a number, it could be there home or office and you can't seem to connect with them. So, what do you do? I see way too many people in our industry accepting defeat without ever trying to do something proactively to try to create a connection with a prospect.

What can you do...? 

First and foremost is NOT to accept that if there is no phone number listed or if there is a wrong phone number that "That is it". You MUST seek out an alternative... Here is a GREAT website you can go to:

* http://www.spokeo.com 

or

* http://www.anywho.com 

or my personal favorite is to call "411" and ASK for a "Reverse Look Up". 

If you can not find the prospect's phone number trying those resources then maybe you should take their email address (from their internet purchase request) and drop it into:

* Google 

* FaceBook

* LinkedIn 

etc...

The bottom line is TAKE A SHOT... try to find a person's contact information, or better contact information. REACH OUT TO THEM. Be "Proactive".

And remember, "You can not lose something, that you never have had before".

If you have any questions about this post or would like some free help... call me or email me

Alex Schoeneberger
If a lead is coming in with a bogus phone number, it could be that the lead form required the customer to enter a phone number and an e-mail address, the e-mail address is actually correct, and the customer provided a false phone number so that you would be sure to contact them via e-mail, their preferred communication method. If that is the scenario, what would be the advantage in still calling the customer instead, given that that phone call is likely to generate annoyance? Would it be better to gain the customer's trust through e-mail and then call them once that trust is established?

 Unlock all of the community & features  Join Now