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Dealertrack

Dealertrack DMS

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Star Rating Distribution:
17
11
1
3
1
Rating by Job Title:

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About the Product


At Dealertrack we're reinventing the DMS to better serve the automotive businesses of today and of the future. We're not just making our technology more modern and our functionality more intuitive. We're focusing on our dealer relationships - going the extra mile to deliver unparalleled support.


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Last edited by Cache Walker on Jul 11, 2016

Product Summary

Product Overview
Dealertrack DMS Product Overview

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Star Rating Distribution:
17
11
1
3
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Great DMS, especially for the price.
Reviewed by a Finance Manager/Director 4 days ago
Recommended: YES
✅ Verified Rating

Pros: Every DMS has a catch, this one is just about as good as the best but is 1/3 of the price. I really like the report tools and its ability to keep massive amounts of data neatly stored.

Cons: I wish that this product has a customer scrubbing tool, we get a large handful of duplicates.

Great DMS for our dealership
Reviewed by a Finance Manager/Director 6 days ago
Recommended: YES
✅ Verified Rating

Pros: They are great, they just upgraded their system and it has made it much easier. Applications are easy to use and it is much faster. They have made serious improvements!

Cons: None

Easy to use!
Reviewed by a Service Manager 6 days ago
Recommended: YES
✅ Verified Rating

Pros: This is a great system and it is simple to use!

Cons:

Works great!
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: I have used this for a lot of years and it has always worked great. My favorite aspect of this DMS is how easy it is to check and track inventory. This DMS provides every basic function you need and nothing more/less.

Cons: None

Endless possibilities
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: This is a tool that has made our dealership run much smoother! The merging of information great, but still needs a bit of work. I feel this has made accountability quite a bit easier since we have implemented it with our CRM.

Cons: None

DMS on steroids!
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: I honestly do not know how any large dealership functions without this DMS, it has made our lives so much easier. I have often told people this is Reynolds on steroids. This pulls a lot of info from our CRM and ties it into our reports.

Cons: None

Best DMS I have used
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: This is an awesome DMS, it works great in and of itself, but it is also very nice that it integrates so well. I have never had an issue with the program, and and customer service has been phenomenal.

Cons: None

Slow support and overly complicated interface.
Reviewed by a Dealer Professional March 3rd
Recommended: NO
✅ Verified Rating

Pros: It is less expensive than some of the other DMS options.

Cons: Long wait times for phone support and no performance success manager to call is bad enough but the user interface is overly complicated to use when compared to any of our other third-party vendor platforms (Dealersocket, Homenet, vAuto, rapid recon, Xtime). Example: To download a vehicle list I watched a fellow employee click "Print" to email the file they wanted to themselves and then download it from the email client. Alternatively, the method recommended to me by support requires typing in some code to tell the system to download the file instead of sending it to a server. Why isn't there a download link? Either our team wasn't properly trained by the onboarding team, which is why a performance manager is key, or the system is poorly designed. Both options do not make for a great customer experience.

Works Great
Reviewed by a Sales Manager February 24th
Recommended: YES
✅ Verified Rating

Pros: I switched from Dealertrack and regret it. These guys are very affordable and their product is about as good as Reynolds. Everything about this DMS is great.

Cons: None

Great Product!
Reviewed by a Finance Manager/Director February 17th
Recommended: YES
✅ Verified Rating

Pros: Helps keep things organized, makes my job a lot easier.

Cons: None


Contact Info

Do you work for Dealertrack? Claim your company page now!

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Dealertrack Products

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84% Recommended    Recom'd 33 Ratings
Category: DMS
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100% Recommended    Recom'd 6 Ratings
Compliance and ID Verification
100% Recommended    Recom'd 1 Ratings
Registration and Titling
0% Recommended    Recom'd 0 Ratings

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84%  Recommended Recom'd 33 Ratings
Company: Dealertrack
80%  Recommended Recom'd 31 Ratings

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