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In my current work capacity, I have the opportunity to interact with multiple vendor partners that service the automotive industry. We are continuously discussing activities that would promote the engagement from service managers to use the innovative tools that would help solve current industry deficiencies. The feedback from the vendor partners to me is typically that the service manager is extremely busy and has a lot going on. This causes the commitment to using the performance-enhancing tool more of an obligation. After many years in the service manager’s seat, I understand how busy and hectic the day-to-day business is and it takes exceptional skill to structure your day to work on the business instead of within the business. Great leaders do this at an exceptional level and it allows them to visualize, plan and execute their strategy. Recently, I came across a great article that made several great points on what productive people do within the first fifteen minutes of their day to be successful. I will review a few of these that I feel directly applies to the position. The article in its entirety can be read on the following link on Lifehack.org http://www.lifehack.org/articles/productivity/14-things-productive-people-the-first-15-minutes-the-workday.html
On time is 15 minutes early – Be early to work and use this time to collect yourself for the day. Instead of rushing to work anxiously and hoping to be on time, they plan ahead and stroll into work calmly. This sets the tone for the day.
Review your to-do list and deadlines – By reviewing your to-do list at the beginning of the day allows you to strategize and plan ahead. This will allow you to prioritize deadlines, meetings and future commitments.
Identify no more than 3 important tasks for the day – Leo Babauta, founder of the productivity blog Zen Habits, also sets himself 3 most important tasks (MIT’s) each morning to move himself forward. This is very critical in the service manager’s role as your task list can grow faster than you can finish them. The point is to work on it and cross 3 off the list every day to make progress.
Reduce or remove the distractions – By putting your phone on silent, not checking your personal email first thing in the morning will allow you focus and not have your schedule dictated by the chime of incoming messages.
The service manager/service director job can be very demanding and using a few known tricks to coordinate your thoughts and activities will allow you to execute a flawless gameplan.