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Automotive Dealership Fixed Ops

Best ideas and resources for the automotive Fixed Ops department.

Fixed Ops Ratings  Rate a Vendor

Reviewed by a Owner Yesterday
Recommended: YES
✅ Verified Rating

Pros: We like how the layout is and the customer service is great!

Cons:

Reviewed by a Owner Yesterday
Recommended: YES
✅ Verified Rating

Pros: We really like them. Have been using this product for 25 years.

Cons:

Reviewed by a Owner Yesterday
Recommended: YES
✅ Verified Rating

Pros: They do an okay job. The customer service is pretty good though.

Cons:

Reviewed by a an Owner Yesterday
Recommended: YES
✅ Verified Rating

Pros: It's not a bad product. Good customer service.

Cons:

Reviewed by a an Owner Yesterday
Recommended: YES
✅ Verified Rating

Pros: Every product has a plus and a minus. Does the job for us.

Cons:

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Earn Service Customer Trust in an Unlikely Way – Transparent Pricing

Earn Service Customer Trust in an Unlikely Way – Transparent Pricing

Customer retention at the dealership level is abysmal after a customer’s new vehicle warranty expires. Extended service contracts help somewhat, …

Improving Service Efficiency for the Customer

Improving Service Efficiency for the Customer

As a former service advisor for one of the busiest Chevrolet dealerships on the prairies, I know firsthand how many customer interactions frontline sta…

Delivery Specialists: Helpful or Hurtful?

Delivery Specialists: Helpful or Hurtful?

A recent trend for dealerships has been to hire in a "delivery specialist", someone whose sole purpose is to help deliver vehicles efficiently to…

Conquesting Through Service [VIDEO]

Conquesting Through Service [VIDEO]

Scot Eisenfelder shares why conquesting through service is the key to future profitability. …

The Great Race Against Time!

The Great Race Against Time!

In today’s society, time is a precious commodity. So much so that consumers make their buying decisions based on how long it takes to complete the tr…

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