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Pros: It just works. Easy to integrate into the website. Has mobile friendly options for response. Support is super helpful and monthly reporting easy to understand and straight forward. It is exactly what you would want in chat provider.
That seems to be the consensus of most dealerships. Why go through all of this trouble when you could partner with a DMS provider you actually want on your team. Say sayonara to suffering. Say aloha to Auto/Mate.