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Pros: I've used a lot of CRM's and it is the easiest to use so far. Anytime we have a problem, they fix it right away. We've even had a customer support representative come to our dealership to help us fix some things. We also use their desking solution and have nothing negative to say at all.
Pros: We use it for BDC appt setting, generating sales activity, and desking. Their customer support sets them apart from any other CRM that I have used. You can connect w/ a human 99.9% of the time and they are very helpful. We are one of their original dealerships and don't plan on changing!
Cons: Their email service works fine and isn't very robust. I also wish that they had better integration with different social media platforms.
Pros: Their deal dashboard shows everything that you would possibly need to work a deal (customer info, vehicle, trade, credit etc). They also have excellent customer service and training. Anytime we have an issue, they pick up their phone and get it resolved very quickly. Great to work with!
Cons: Dated. Doesn't integrate with certain vendors. Don't have the ability to work several deals at once and multi-task.
Pros: Very easy to use. I love that they provide training so my salespeople understand how to use it. They also have amazing customer support and always help me out in a very timely manner. We don't currently use their desking tool but I plan on getting started with that soon. Very highly recommended!
Cons: The only thing I would recommend is that the continue to improve their mobile app.