Derrick Woolfson

Company: Beltway Companies

Derrick Woolfson

Beltway Companies

Jul 7, 2017

Are Your Specials Hurting Your Goals?

Tired of not hitting your monthly goals? Frustrated that your specials aren't adding enough to the bottom line?  Now Imagine if you had an appointment booked online that included additional services & products. This sounds like a home run, no?

I encourage you to test out your service scheduler reviewing the appointments for the month. Looking to see if the customer has selected one of your special offers! If your customer cannot select the special you are offering for service then how do you expect it to work?

If the advisor is aware of what s/he has selected and or if they have opted for the special then it helps prep them for the customer's arrival. Allowing the advisor to focus on other services s/he can sell to the customer. All of which helps them reach their monthly goals!

Here are some other key strategies that will assist you in up-selling online:

Online Marketing

Have an up to date service menu with special offers on your website. Another avenue to upsell products and services is including your OEM’s part store on the website. Allowing the customer to pre-purchase items to be installed at the time of their service appointment.

Product Demos - Yes, Demos on the Website

Have the hot products visible online! Videos are a very effective way to sell the product. The video does not have to be super long, either. Take for example brakes. If you have a special from the OEM for front/rear brake jobs then why not put a simple, quick video offering a brake special! “Take a break for brakes!” - have fun with it!

At the Dealer  -  Visual POP Marketing in the Service Lane

You spent all this time getting the website updated to increase traffic, right? Which in turn led to more appointments, no? Yet you do not have the specials posted in the lane anywhere!  This is absolutely hurting your advisors chance of up selling the item!

If your advisors do not know what the specials are than they are going to sell it! Not to mention, if the customer asks about the special s/he saw online, and the advisor is unable to answer their questions it devalues the special!

This is an excellent way to not only have consistency but to also upsell adding to the bottom line!

Bottom line - start selling your products online. This will motivate the advisors to keep selling. In addition to believing & buying into the offers you put out each month!

Do you upsell online? If so, what special/offer has given you the most success? Do your offers help generate revenue helping you achieve your goals?

 

Derrick Woolfson

Beltway Companies

Business Development

2580

3 Comments

Jul 7, 2017  

Love the idea of the videos, this would be a great tool for salespeople to use as well to help service! 

Derrick Woolfson

Beltway Companies

Jul 7, 2017  

Your videos have definitely inspired me! We got a go-pro, and are really starting to have fun with it!

Jul 7, 2017  

@Derrick, a Go-Pro is a great idea!! 

Recommended Posts

Function + Form

Function + Form builds coilover kits that blend aggressive looks with smooth, responsive ride quality. Since 2005, our team has engineered performance coilovers that handle daily driving without sacrificing comfort or control. Whether you're afte…

Functionand Form

Function + Form

87
May 27th

Chrome Hearts Ring: A Timeless Symbol of Luxury and Rebellion

Chrome Hearts is a name synonymous with luxury, rock 'n' roll attitude, and bold design. Founded in 1988 by Richard Stark in Los Angeles, the brand has carved a unique space in high-end fashion and accessories. Among its most coveted pieces, …

chrome hearts riing

40
May 5th

How a Healthcare Marketing Agency in AZ Is Driving Real Results for Local Medical Clinics

      When I first started working with a local clinic in Arizona, I realized something important: even the best medical care can go unnoticed if patients don’t know about it. That’s where a skilled healthcare …

james mark

physicians digital services

68
April 30th

Scheimpflug: The Engine Behind New York’s Creative Vision

In a city that never stops creating, Scheimpflug stands as a cornerstone for independent filmmakers, photographers, and producers alike. As a premier camera and lighting rental house in New York, we’re more than just a source for top-tier equipment…

scheimpflugg flugg

napollo

56
April 29th

1. Custom Gifts Show Thoughtfulness

In the corporate world, employee appreciation isn’t just about saying “thank you” once a year—it’s about consistently showing your team how much they mean to your business. While generic gifts like mass-produced mugs or plain pens might see…

stweedmarketing stweedmarketing

napollo

42
April 29th