A removed manager is nothing easy to deal with. Knowing that their removed can cause chaos, lost sales, and lack of morality, to name a few. So how do we approach the removed manager? There are two key things to consider when approaching this problem manager. And the sooner you deal with them, the better off everyone will be on the dealer level!
Sounds Simple, But Why Are They Removed?
I get it. It sounds simple to answer this question, though it is an important question to consider. In that is there something we can do to help them check back in? Is it worth the time and effort to get this manager checked back in?
If the answer is no and their performance has continued to be lackluster, then you have to make the hard decision in removing them from management. If they are good employees, but in the wrong position, then perhaps there is another suitable role for them on the dealer level. However, if they are otherwise a good sales manager, then you have to consider what is causing them to check-out. It could be anything from not having your support, over-tasked, not enough sales consultants, limited resources, and or micro-managed, to name a few! All of which can be changed, though only if you are willing to address the above issues head-on.
Is A Lack Of Empowerment Causing them to Check Out?
There is nothing worse than feeling helpless in a management position. The idea that your every move is micro-managed. And you cannot make decisions that can and will have a positive impact on the dealer level. Think about it, if you are unable to make decisions and everything has to be approved by either the GM or Owner - would you take more initiative to make things better? Probably not.
If the manager is a good employee and has the talent needed on the dealer level to deliver, then you need to approach them differently. The notion that there is a reason you have the sales manager in their position, no? But if they cannot make a decision for themselves, then why are they in the position? Sounds easier said than done, however, when it comes to actually giving your sales manager autonomy to do business. This is by no means offering that your sales manager ought to have free reign over all aspects of the dealer, either. What this is offering is that there are certain decisions s/he ought to be able to make without getting approval.
Bottom Line: Ignoring the situation - or in this case, the removed manager - will not solve anything and can cause further dissension and chaos. But before you approach your sales manager, take the time to figure out why they are removed? Asking yourself if there is anything you can do to help them! In doing so, not only can it alleviate a situation, but it can help your sales manager reconnect with the dealership. If the sales manager, however, is unwilling to work with you or their respective teams, then you will have to make the hard decision.
How do you deal with the checked-out sales manager?