Training is essential for any position, but even more important for your service advisors! If the customer continues to service their vehicle with your dealership, the more likely they are going to purchase another vehicle from you!
One of the top things your service advisors could always use a refresher course on are both keeping the customer informed, and completing the walk-around. There is nothing worse than driving into the service lane to not be greeted and or acknowledged.
When is the last time you training your service advisors?