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From: Jared Hamilton
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Derrick Woolfson

Derrick Woolfson Business Development

Exclusive Blog Posts

MDP 049 | The Darkest Timeline with 360Booth's Jay Smithweck

MDP 049 | The Darkest Timeline with 360Booth's Jay Smithweck

#TheDarkestTimeline #360Booth #Vroom #VDP #DigitalRetailer   Join David & David with Special Guest 360Booth's Jay Smithweck talking Comm…

How to Earn an A for Your BDC | KPI Cafe Season 5 Bonus 1

How to Earn an A for Your BDC | KPI Cafe Season 5 Bonus 1

In this bonus episode of the KPI Cafe, Josh Mitchell, BDC Director for Hubert Vester Auto Group, sits down with Host Dane Saville to discuss a few of the m…

Service Writer Training: People Skills Your Customers Will Love

Service Writer Training: People Skills Your Customers Will Love

Service writers do a lot of things. But, of all the things they do, the most important is managing the relationships with your customers. That’s not an e…

Master Class Homework Packet: HCM Business Plan

Master Class Homework Packet: HCM Business Plan

For those of you in a Master Class, You’ve just learned about creating a Human Capital Management business plan and how it can systematically help…

Create Change with the People-Process-Technology Framework 

Create Change with the People-Process-Technology Framework 

How many times did you come back from a 20-group or a DSES 2020, DrivingSales Executive Summit, with a great idea that can help your organization get the r…

What Are You Doing For Service Advisor Training?

Training is essential for any position, but even more important for your service advisors! If the customer continues to service their vehicle with your dealership, the more likely they are going to purchase another vehicle from you!

One of the top things your service advisors could always use a refresher course on are both keeping the customer informed, and completing the walk-around. There is nothing worse than driving into the service lane to not be greeted and or acknowledged. 

When is the last time you training your service advisors? 

Here is an article I wrote on the top five reasons your service advisors need training! 

 

 

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