For those dealers who have BDC Departments, it is possible for your BDC team to work from home. In which case they can manage the leads, social media, and continue to make follow-up calls and or book service and sales appointments.
But How Can I Track Results?
Just like you would any other day - review reports in the CRM. There are a lot of CRM's that use click-to-call features as well. At the end of the day, it will come down to results, are they booking appointments for either sales or service.
Have A Daily Touch Points
Take the time to touch base with your BDC to see what results they are getting, or what challenges they are facing and work with them.
Keep Your Social Media & Google Business Pages Up-to-Date
It is essential that you keep your social media channels up-to-date with current hours and important information. Also consider toning down social posts so that important information does not get lost in the several auto posted, posts.
Bottom Line: while this is unchartered territory for all of us, there are still customers whose needs have to be met. Whether that is servicing their vehicle or selling another one. It is these times that push our teams to work together to stay strong offering our customers a united front.
Are you allowing your teams to work remotely?