Pros: email, text, video and call right from the customer profile. It does everything well including measuring customer engagement, how they like to engage ect. Customer support for everyone at the click of a chat window.
Cons: Haven't found any, we have been with DriveCentric for almost 2 years
Pros: Great features and great support.
Pros: saves time when adding new and used vehicles
Cons: minor quirks that have been brought to their attention
Pros: I have been using this CRM from quite a while, and have had a lot of exposure to others and this is by far my favorite. Interface is very user friendly. Also love the video technology.
Cons: None at all.
Pros: Our store recently switched to DriveCentric and it has been an amazing experience so far. The overall look of DriveCentric is very modern, clean and appealing. The software's tools are incredibly helpful such as the opt-in text messaging, sending videos, AI, etc. Customer service is phenomenal within the chat. They reply within a few minutes and are always able to solve or explain any problems or issues. I highly recommend!
Cons: No cons so far :)
Pros: We have all been through the challenge of selecting the right product in a competitive CRM field. The old standby's are ever present. The sales person sells you on the bells and whistles and shows all the great things that can be done. The trainers then come in and when you need something specific to your dealership you are then told "oh, it can't do that." The trainers leave and you are left wading through the confusion with no clue how to use the system let alone getting the bells and whistles to work. This is a fairly new company and system with young blood and attitude.They have built a program that thinks the way managers and owners think so you can obtain the metrics and analytics you want with the ability to drill down to specific details. Training is done with pride to make sure the users actually know how to use the system to its fullest extent. The trainers and the support team are always available to answer questions and to customize to meet your needs. It is a partnership.
Cons: Limited in # of characters for the "pro" section, so I will continue with the positive. The program has been written to provide a breakdown of the details and specifics a manager needs to manage the team; analyzing the daily detailed tasks each member of the staff is performing which will enhance accountability leading to more sales. It is a system designed to foster accountability and productivity. If you need customization, the team is prepared to help you with knowledge and skill. There is a sense of urgency in meeting your needs, all done by a personalized team with a great attitude. This team is there after the sale of the system and there to improve the program with you. They are growing with the philosophy to never be too big that you lose the personal touch and connection with your customer. As for "cons" I have not seen many. The issues I have raised are being addressed. Some things may take a little longer than others but the approach is to find a short and long term fix.
Pros: Drive Centric allows my sales consultants to get the most out of a CRM. Drive Centric has many capacities that benefit our staff such as the video implementation, text to consumers, daily workplan, and an overall simplistic interface for managing your pipeline of customers/prospects. Great support staff that is willing to come out to your store when needed for training or tweaking of rules to better suite your business model.
Pros: Every deal is right in front of you. The DriveCentric Mobile App is great and the video feature just simply helps you sell cars! The AI, aspect of the system is great. It engages your customer 24/7
Pros: Overall, this is a pretty good CRM option. I have liked the interface, it has removed a lot of leg work from our daily processes.
Cons: The biggest issue we have is that the CRM requires us to be fairly proactive when it comes to managing emails and texts; most CRMs will send you notifications, we have to check to ensure we haven't missed anything. I also miss having a 'wish list' like VinSolutions had.
Pros: Ease of Use, User friendly, World class support.
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