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DriveCentric

DriveCentric CEM

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Star Rating Distribution:
34
2
0
1
0
Rating by Job Title:

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About the Product


DriveCentric offers a simple yet powerful interface that anyone can use. Its intuitive design makes it simple for salespeople to do their job β€” sell cars. No more jumping between multiple confusing systems; DriveCentric consolidates everything into one rich user experience. http://www.drivecentric.com/products

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Last edited by Andy Reff on Aug 29, 2016

Product Summary

Star Rating Distribution:
34
2
0
1
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Best CRM out there
Reviewed by a Dealer Professional 6 days ago
Recommended: YES
✅ Verified Rating

Pros: I have been using this CRM from quite a while, and have had a lot of exposure to others and this is by far my favorite. Interface is very user friendly. Also love the video technology.

Cons: None at all.

Wonderful CRM and company!
Reviewed by an Internet Salesperson April 5th
Recommended: YES
✅ Verified Rating

Pros: Our store recently switched to DriveCentric and it has been an amazing experience so far. The overall look of DriveCentric is very modern, clean and appealing. The software's tools are incredibly helpful such as the opt-in text messaging, sending videos, AI, etc. Customer service is phenomenal within the chat. They reply within a few minutes and are always able to solve or explain any problems or issues. I highly recommend!

Cons: No cons so far :)

Great Partnership
Reviewed by a BDC Manager March 21st
Recommended: YES
✅ Verified Rating

Pros: We have all been through the challenge of selecting the right product in a competitive CRM field. The old standby's are ever present. The sales person sells you on the bells and whistles and shows all the great things that can be done. The trainers then come in and when you need something specific to your dealership you are then told "oh, it can't do that." The trainers leave and you are left wading through the confusion with no clue how to use the system let alone getting the bells and whistles to work. This is a fairly new company and system with young blood and attitude.They have built a program that thinks the way managers and owners think so you can obtain the metrics and analytics you want with the ability to drill down to specific details. Training is done with pride to make sure the users actually know how to use the system to its fullest extent. The trainers and the support team are always available to answer questions and to customize to meet your needs. It is a partnership.

Cons: Limited in # of characters for the "pro" section, so I will continue with the positive. The program has been written to provide a breakdown of the details and specifics a manager needs to manage the team; analyzing the daily detailed tasks each member of the staff is performing which will enhance accountability leading to more sales. It is a system designed to foster accountability and productivity. If you need customization, the team is prepared to help you with knowledge and skill. There is a sense of urgency in meeting your needs, all done by a personalized team with a great attitude. This team is there after the sale of the system and there to improve the program with you. They are growing with the philosophy to never be too big that you lose the personal touch and connection with your customer. As for "cons" I have not seen many. The issues I have raised are being addressed. Some things may take a little longer than others but the approach is to find a short and long term fix.

David Fultz

Wow - thats all I can say. Thank you such much for the kind words. I promise - we will never stop pushing. If we ever fall down, please let me know. I know it will sound so cliche but we try to under promise and over deliver. This really made my day and I thank you for taking your time to provide feedback to our team. We do it because of you and we have such a passion for the automotive business. Again - thank you and please - if you need anything, please let use know.

User-Friendly Interface and differentiating CRM tools for staff
Reviewed by a Finance Manager/Director March 21st
Recommended: YES
✅ Verified Rating

Pros: Drive Centric allows my sales consultants to get the most out of a CRM. Drive Centric has many capacities that benefit our staff such as the video implementation, text to consumers, daily workplan, and an overall simplistic interface for managing your pipeline of customers/prospects. Great support staff that is willing to come out to your store when needed for training or tweaking of rules to better suite your business model.

Cons:

Awesome CRM!
Reviewed by a Sales Manager March 20th
Recommended: YES
✅ Verified Rating

Pros: Every deal is right in front of you. The DriveCentric Mobile App is great and the video feature just simply helps you sell cars! The AI, aspect of the system is great. It engages your customer 24/7

Cons:

David Fultz

Thanks so much for the Review. I appreciate the comments. Anything you need, please just let us know. Thanks again!!

Good features, still needs refining.
Reviewed by an Internet Salesperson March 17th
Recommended: YES
✅ Verified Rating

Pros: Overall, this is a pretty good CRM option. I have liked the interface, it has removed a lot of leg work from our daily processes.

Cons: The biggest issue we have is that the CRM requires us to be fairly proactive when it comes to managing emails and texts; most CRMs will send you notifications, we have to check to ensure we haven't missed anything. I also miss having a 'wish list' like VinSolutions had.

David Fultz

Thanks so much for the feedback. Is there anyway you can reach out to me in regards to the notifications. We do send you notifications for text and email. My email is david@drivecentric.com - you may not have notifications on. This should be a simple fix. In regards to 'Wish List" - this is in our planning to provide a robust option I know you will like. Just wanted you to know that it is in the works. Thanks again and I look forward to hearing from you!!

This is a comprehensive CRM that continues to move forward and offer great capabilities.
Reviewed by a Salesperson March 16th
Recommended: YES
✅ Verified Rating

Pros: Ease of Use, User friendly, World class support.

Cons:

Good CEM
Reviewed by a Sales Manager March 16th
Recommended: YES
✅ Verified Rating

Pros: This is a good option for a CRM. It does what it needs to, but lacks some features that make other options nice.

Cons: This is not as user friendly as other CRMs. I also feel like many of the processes on it are pretty inefficient.

David Fultz

Thank you for your feedback. Always hard to hear when someone is not completely satisfied. I would love to better understand what features you need. We will build them - literally. Lets talk about user Friendly. If you have ideas on how a few tweaks can improve the use or processes, we will change it. My promise to you, we can make it work for you. Without knowing, I can never make it better. Email me as soon as you can and lets get started today. Again - thanks for the feedback and I'm excited to hear from you!!

Drivecentric is much easier to use and has more intuitive controls.
Reviewed by a Salesperson March 8th
Recommended: YES
✅ Verified Rating

Pros: Streamlined and customizable work tools. Much better than average support.

Cons: Had to use Dealer Socket before Drivecentric came to town.

David Fultz

Thanks for the Review. Appreciate you taking the time to let us know how we are doing. Anything you need - don't hesitate to reach out. Thanks again!!

Outside of these things I love the system and the system saved me deals and made me money
Reviewed by a Salesperson March 7th
Recommended: YES
✅ Verified Rating

Pros: I really appreciate this product I love the videos along with the pics after the sell that are posted to facebook and emailed to the customer Another thing I like is the access with the phone how I can do all my work outside of the office on my cell phone

Cons: I wish I could interact with other sales guys and managers through the system by a tagging method like facebook Also on trade appraisals if the notes would print on the trade appraisal form that would be great


Contact Info

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