DriveCentric CRM

Pros: Support Communication Desire to help

Cons: Takes a minute for a monthly reports to load

Pros: Really great for newcomers, has deep dive analytic tools for experts and BDC

Cons: Sometimes gets a few minor bugs but they are always fixed within a week or so.

Pros: My favorite feature of DriveCentric is that it has AI, Video, and LiveRooms all in one. There is no need to have 3rd party plugins that do not interact with the CRM. The reports allow me not only to review ROI, but also effectiveness of the salespeople across showroom, phone and internet seperalty.

Cons:

Pros: Finally a system that lets managers see what is going on in your digital showroom. Best text and video platform I have ever seen. This is what sells cars.

Cons: None that i could speak to

Pros: One of the best CRM's I have ever used. We have had some mixed results with the new updates they have been running, but if we have any problems we can just chat or send in a ticket and they instantly help us out. We have great interactions with them.

Cons:

Pros: We are still using them a year later and they still do okay. There's always bugs with the interface, but they are continuing to quickly update and fix their system and make things right. Support is always well given, they get back to us quickly.

Cons:

Pros: Great speed and accuracy. Support is very attentive as well.

Cons: None

Pros: Ease of use, support is always there to help with any questions and are always trying to find ways to improve. The dealership I'm at has been using this for some time now and our conversion rate of online inquires from what I was last told was around 30%.

Cons: Haven't found any cons. Program is very user friendly so there isn't really any learning curve with it.

Pros: There are some things I would change (like we all would) but overall a good system.

Cons:

Pros: Best customer support hands down

Cons: Nothing yet.