Pros: Easy to use, extremely intuitive interface. Mobile app is built just like the desktop UI, simple yet feature driven. Great response by account management and support when issues arise and are willing to go the extra mile to get things working. They've built a solid foundation with current feature set and we should expect added features that other CRMs can't match. If you're looking for tool to give your sales staff an edge. This is it.
Cons: Little hiccups sometimes are a pain to deal with. Support and implementation needs more structure to keep track of issues or requests for improvement.
Pros: Industry leading artificial intelligence (text and email). If you connect with more customers you will sell more cars, they can measure engagement. They also integrate with most DMS. Desking tool is fast, accurate, and easy to use.
Cons:
Thanks for the Great Feedback. You said - Connect with more customers you will sell more cars. You are so right. We have a new Conversation Feature that will change the game. Please reach out to your account manager and we can turn it on for you. Thanks again!!!!
Pros: Easy to use Log calls Email Text Record videos
Cons: None
Pros: Client engagement and sales rep accountability
Cons: Desking proposals
Thanks for the feedback. I noticed your con on proposal. If that is an issue, lets get on it. We can do any proposal you like. If you had an old one you loved, lets get that one loaded up for you. Reach back to me or your account manager. We can get that done. Thanks again for leaving a review. It really helps us out in getting the word out about DriveCentric. Really appreciate it!!!
Pros: Fully integrated CRM, with compliant text, video, Artificial Intelligence, desking. Excellent service. Mobile friendly, and intuitive design. Built for engaging the customer, not for checking completed tasks.
Cons:
Thanks for taking the time to review. You get it... We did not want to build around tasks. Tasks are important to guide but engaging with customers and making it fast and easy - thats what will take us to the next level. Thanks again for taking the time. love the feedback.
Pros: Drive Centric has many capacities that benefit our staff such as the video implementation, text to consumers, daily work plan, and an overall simplistic interface for managing your pipeline of customers/prospects. Great support staff that is willing to come out to your store when needed for training or tweaking of rules to better suite your business model.
Cons: none
Thanks for the feedback. We really appreciate you taking the time to leave a review. I know this takes time out of your day. Thank You again :)
Pros: email, text, video and call right from the customer profile. It does everything well including measuring customer engagement, how they like to engage ect. Customer support for everyone at the click of a chat window.
Cons: Haven't found any, we have been with DriveCentric for almost 2 years
You mentioned customer engagement. We are releasing a new feature called Conversations. Get back with me or your account manager so we can show you. It is a game changer. Thanks so much for leaving a review. Really helps us to get the word out. Thanks again.
Pros: Great features and great support.
Cons: None.
Pros: saves time when adding new and used vehicles
Cons: minor quirks that have been brought to their attention
Pros: I have been using this CRM from quite a while, and have had a lot of exposure to others and this is by far my favorite. Interface is very user friendly. Also love the video technology.
Cons: None at all.
Thanks so much for your feedback. Its great to know we are on the right track. If you ever have any input, please let me know on Support. Making sure we are focused on the right features is critical. Thanks again and keep the feedback coming. :)
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Thank you for the great feedback. Let me know what the little hiccups are. I can scare you can get those to go away. Just need to know what those are and it will be done. We are working on a request board that everyone can see what we are developing and rate the feature they would like to see the most. This would help us to work closely with our partners to see what we should do next based on requests. This will open transparency to the entire process.