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Exclusive Blog Posts

How Discomfort Leads To Growth

How Discomfort Leads To Growth

Our Sales Manager, George Benneyworth (with Tucker) has committed to running 4kms every 4 hours for 48 hours during -40 temps. Why?  Because he mad…

8 Benefits of Collaboration

8 Benefits of Collaboration

“Competition makes us faster. Collaboration makes us better.”    I always assumed that collaboration and teamwork were the same t…

Take a 2 Minute Survey. Get a $10 Amazon gift card!

Take a 2 Minute Survey. Get a $10 Amazon gift card!

We are looking to hear directly from dealers with this very short and easy-to-answer survey. Answer a few questions, which only takes about 90 seconds, and…

How to Get Customers Back for Their First Service Appointment

How to Get Customers Back for Their First Service Appointment

Looking for ideas to get new customers to return to your dealership for their first service appointment? Here are a few that’ll help ensure you’re gett…

[Podcast] Effort vs Performance Metrics: Get a Better Understanding of Your Team's Success

[Podcast] Effort vs Performance Metrics: Get a Better Understanding of Your Team's Success

In this episode, Jason and Bart discuss the importance of choosing the right metrics to track for your team and how those generally fall into two categorie…

Think About the Customer Experience Broader

 

 

The customer experience is much broader than the discovery or transaction portion of the experience. By understanding the details of the bad day of a customer you will be able to grow your customer experience. Find the breaks, the place where there is little transparency, and that is where you can start improving their experience. By attacking the details and trying to understand the customer will enable you to provide a better experience for all of your customers.

 

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