DrivingSales
Think About the Customer Experience Broader
The customer experience is much broader than the discovery or transaction portion of the experience. By understanding the details of the bad day of a customer you will be able to grow your customer experience. Find the breaks, the place where there is little transparency, and that is where you can start improving their experience. By attacking the details and trying to understand the customer will enable you to provide a better experience for all of your customers.
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4 Comments
Wesley Walker
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John Baxter
percelvantor
Very informative thoughts, thanks for explanation.
John Baxter
percelvantor
In any business, customer experience helps to better align with the real needs of consumers. Often, marketers replace the word "experience" with more understandable and close synonyms - experiences, impressions. Knowing how to effectively deal with customer experiences can help increase customer satisfaction and, accordingly, reduce customer churn. https://viplikes.net/