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Jared Hamilton
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When Service Advisors Say, “Hey, That’s MY Customer!”

When Service Advisors Say, “Hey, That’s MY Customer!”

To say that the dealership I worked at was Dog Eat Dog would put it mildly. It wasn’t just a competition to be at the top of the figurative servi…

In 2020, Resolve to Change Pay Plans

In 2020, Resolve to Change Pay Plans

New vehicle sales are slowing and increased pricing transparency is eroding front-end sales margins. I predict that increased F&I pricing transparency …

Set Goals for the Year Not Just the Month!

Set Goals for the Year Not Just the Month!

Planning and setting goals for the year ahead is hard considering we tend to plan month by month especially when it comes to measuring success. So instead …

MDP 029 | The Great Divide: Fixed Ops / Variable Ops - Special Guest Phil Larrick

MDP 029 | The Great Divide: Fixed Ops / Variable Ops - Special Guest Phil Larrick

  #FixedOperations #GenZ #EmployeeAcquisition #OnlineRetailParts   David & David are joined by Phil Larrick. Talking about Fixed…

Join Us for a Fireside Chat with Current Automotive

Join Us for a Fireside Chat with Current Automotive

Chat with Seneca Giese, Co-Founder of Current Automotive, and discover how they are transforming the car-buying experience in Naperville, Illinois. In j…

WEBINAR RECORDING - Transform Your Culture with Servant Leadership

If employee turnover is a top concern for your dealership, one of your top priorities must be transforming your workplace culture and leadership style.

We traditionally think of leadership as a top-down, authoritarian hierarchy. Years ago, this was the typical structure in almost every dealership. There was also a general belief that a high-pressure sales environment drove financial success.

But a large and growing body of research suggests otherwise. While high-pressure environments may drive short-term gains, they create workplace stress and disengaged employees in the long term, which negatively impacts employee and customer retention.

Today’s operational challenges call for a different approach. To attract and retain the best talent, organizations are re-tooling their leadership style to incorporate modern principles of servant leadership.

Webinar Takeaways:

1. Benefits of servant leadership

2. 9 qualities of a servant leader

3. Principles of servant leadership

4. Common myths associated with leadership

5. 10 things you can do today to become a servant leader

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