Human Capital Management
[Podcast] EX and CX: Aligning Your Employees with the Needs of Your Customers
In this episode, we discuss the need for dealers to focus on their Employee Experience and this significantly affects your CX. We'll also discuss trust in the dealership. Not only trust between the customer and dealership but trust between employees and managers and how this relationship directly impacts the customer experience.
Listen here or wherever you get your podcasts:
About the DrivingSales Dealership HCM podcast
Hosts Bart Wilson and Jason Volny have over 30 years of automotive retail experience. Each week take a deep dive into a different topic that will focus on how to train, develop, engage, and retain your people. Episodes will focus on human capital management, improving processes to improve your store, and what today’s workforce is looking for in a career.
DrivingSales Human Capital Management is an employee management platform built to maximize the performance of dealership professionals. Dealers across the world use the HCM platform to automate the most important processes, such as onboarding, training, performance reviews, and more. Dealerships implementing these processes experience increased employee performance, a positive dealership culture, and higher sales. Learn more about the DrivingSales Human Capital Management platform today and see how you can maximize your dealership success. Go to: https://hcm.drivingsales.com/hcm
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