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Jared Hamilton
From: Jared Hamilton
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WEBINAR RECORDING - A Squad of Smooth Talkers: Prioritizing Phone Calls Beyond Sales and Service

WEBINAR RECORDING - A Squad of Smooth Talkers: Prioritizing Phone Calls Beyond Sales and Service

In today's webinar, we had a great discussion with Amanda Knowlton, Director of Channel Partnerships at CallRevu. She talked …

Bumper.com Granted NMVTIS Public and Commercial Certification

Bumper.com Granted NMVTIS Public and Commercial Certification

Bumper.com is excited to announce that we have received NMVTIS certification for commercial and public customers. Bumper.com is the first company of its ki…

Automotive Email Marketing: 5 Tips To Boost ROI On Emails

Automotive Email Marketing: 5 Tips To Boost ROI On Emails

Email marketing remains a solid marketing strategy even with the rise in other digital platforms that promote businesses. It enables businesses to conn…

[Podcast] The FAQs of Career Pathing: What You Need to Know When Launching Career Paths

[Podcast] The FAQs of Career Pathing: What You Need to Know When Launching Career Paths

In this episode of the DrivingSales Dealership HCM podcast, Bart and Jason discuss some of the most common challenges faced when launching a career pathing…

The Evolved Consumer Journey – And What It Means for Dealerships’ Marketing Strategies

The Evolved Consumer Journey – And What It Means for Dealerships’ Marketing Strategies

Greta Crowley, vice president of marketing for Autotrader   The automotive consumer journey – from browsing options to purchasing a vehicl…

Companies Have To Change And Adapt To Be Competitive In Both Customer And Employee Experience

  We sat down with Clint Pulver, from The Center for Employee Retention, and asked him about how to retain employees in today’s ultra-competitive climate. His advice is to focus on the employee experience or you will lose your people. The amount of options available to today’s workforce is unprecedented. They can choose their payscale, schedule, co-workers and even more. It makes it difficult for employers to retain their teams when there are so many amazing options. Make your culture something people want to be a part of. 
Mark Dubis

Clint shares what I call "a blinding glimpse of the obvious," but he is dead-on correct. Our industry is incredibly vibrant, product is always changing, and thanks to an incredible economic climate most auto dealers are doing well this year.  But for many, change doesn't come easy. 

A simple metaphor is how overweight our country is today. If you or some employees in your store are overweight, ask them if they know how to change their daily habits (eating and exercising) to become healthier.  Twenty bucks says every one of them/us knows what to do to live a better and healthier life. THE CHALLENGE comes in the execution of that knowledge and putting it into practice.   Managers picked up their managing style and habits from someone they worked under and without a mentor to show them alternatives, or ways to educate a manager about the new management and encouragement techniques, they resort to what they know. 

And then some stores are just toxic, don't care about employees and have recruiters on "speed dial" to send in a new batch of people. The good news is there are lots of ways to evolve from those tactics into a culture that values each employee, their contributions, and respects their effort and their personal life.  Most of the time those changes have to come from an outside "disruptor" who can work with management to implement the changes. 

The owners that value their business and its growth also value their employees.

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