Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
DrivingSales News

DrivingSales News Reporter

Exclusive Blog Posts

Manager vs. Mentor

Manager vs. Mentor

    We sat down with Clint Pulver at DSES 2019 to ask him the difference between a manager and a mentor. There is always a mentor w…

Are We the Cause for Removed Managers?

Are We the Cause for Removed Managers?

One of the keynote speakers for DSES 19, Clint Pulver spoke in detail about the types of managers we encounter. One of those managers is the “re…

Customer Lifetime Value

Customer Lifetime Value

  We sat down with Jon Rossman at DSES to see what he thinks about the challenges facing automotive today. Companies need to be looking to …

A Big Reason People Leave Your Website and Don’t Come Back

A Big Reason People Leave Your Website and Don’t Come Back

I intended to write about the renewed importance of service videos on a dealership’s website. A resource I had lined up changed my topic in about…

Some Car Buying Tips for Customers

Some Car Buying Tips for Customers

Car dealerships are known for being stressful places. It can be very difficult to resist pressure from a skilled vehicle salesperson—and customers sa…

Companies Have To Change And Adapt To Be Competitive In Both Customer And Employee Experience

  We sat down with Clint Pulver, from The Center for Employee Retention, and asked him about how to retain employees in today’s ultra-competitive climate. His advice is to focus on the employee experience or you will lose your people. The amount of options available to today’s workforce is unprecedented. They can choose their payscale, schedule, co-workers and even more. It makes it difficult for employers to retain their teams when there are so many amazing options. Make your culture something people want to be a part of. 
Mark Dubis

Clint shares what I call "a blinding glimpse of the obvious," but he is dead-on correct. Our industry is incredibly vibrant, product is always changing, and thanks to an incredible economic climate most auto dealers are doing well this year.  But for many, change doesn't come easy. 

A simple metaphor is how overweight our country is today. If you or some employees in your store are overweight, ask them if they know how to change their daily habits (eating and exercising) to become healthier.  Twenty bucks says every one of them/us knows what to do to live a better and healthier life. THE CHALLENGE comes in the execution of that knowledge and putting it into practice.   Managers picked up their managing style and habits from someone they worked under and without a mentor to show them alternatives, or ways to educate a manager about the new management and encouragement techniques, they resort to what they know. 

And then some stores are just toxic, don't care about employees and have recruiters on "speed dial" to send in a new batch of people. The good news is there are lots of ways to evolve from those tactics into a culture that values each employee, their contributions, and respects their effort and their personal life.  Most of the time those changes have to come from an outside "disruptor" who can work with management to implement the changes. 

The owners that value their business and its growth also value their employees.

 Unlock all of the community & features  Join Now